System Administrator; S

• Location 3216 S. National Ave,Springfield, MO, 65807,United States
• Base Pay $60,000.00 / Year
• Job Category Support
• Employee Type Exempt

Description

PRIMARY PURPOSE OF JOB

The System Administrator oversees the administration, security, and reliability of the agency’s electronic health record (EHR) systems, internally developed applications, and related business systems. This role provides leadership and decision-making support for the implementation and management of these systems, exercising significant initiatives and independent judgment. The System Administrator collaborates closely with the Directors Team, agency staff, and community partners, and reports to the Director of IT.

This description may not include all duties, knowledge, skills, or abilities associated with the position.

ESSENTIAL FUNCTIONS AND

KEY RESPONSIBILITIES:

• Provide technical oversight and administration of the agency’s electronic health records (EHR) and related software systems.
• Serve as the primary point of contact for system configuration, management, and reporting. Serve as the primary point of contact with electronic health records software personnel.
• Support the Executive Team and Program Directors with system implementation planning, enhancements, and ongoing optimization.
• Maintain working knowledge of all agency software systems, including EHR platforms and internally developed tools.
• Collaborate with Program Directors to understand program-specific system needs and deliver routine (e.g., monthly) data extracts and reports.
• Design, build, and maintain system reports, forms, and workflows to support program operations.
• Facilitate regular meetings with Program Directors or designees to review system needs, priorities, and active initiatives.
• Ensure systems are maintained and that staff have accurate, timely access to information (excluding formal data analysis).
• Attend vendor and industry trainings to remain current on system functionality and best practices.
• Manage and coordinate use of all external software systems and maintain internal tools; utilize Power BI for reporting and data visualization.
• Develop and maintain system documentation, reference guides, and other materials to improve staff efficiency and system adoption.
• Administer user accounts, security roles, and access permissions in the EHR and other agency applications using least-privilege principles and promptly adjust or remove access when staff change roles or leave the agency.
• Conduct periodic user access reviews and audit log reviews to support HIPAA Security Rule requirements and assist with security risk assessments and audits.
• Plan, test, and apply system upgrades, patches, and configuration changes in coordination with vendors, following a documented change management process that includes staff communication and rollback plans.
• Monitor system availability, performance, and security alerts; troubleshoot and resolve issues escalated from the help desk; and coordinate with vendors on outages and service requests.
• Manage system integrations and data interfaces (e.g., billing, payroll, state reporting) to ensure data moves accurately and securely between systems.
• Verify that system data is backed up and recoverable, and help develop, document, and test disaster recovery and business continuity procedures for critical systems.
• Administer supporting platforms such as Microsoft 365, Microsoft Entra , and application servers or cloud services in partnership with the Director of IT and the contracted managed services partner, if applicable.
• Manage software licenses, vendor contracts, and service level agreements, tracking renewals and usage to control costs.
• Automate routine administrative tasks and reports using scripting or query tools (e.g., Power Shell, SQL)…