Salesforce Application Support Analyst

Job Description:

Job Title:

Salesforce Application Support Analyst

Location:

Springfield, Missouri, On-site Department:
Information Technology

Employment Type:

Full-time.

Job Summary:

Join our compassionate, collaborative Information Technology team as a Salesforce Application Support Analyst. In this role, you will help maintain a reliable Salesforce-based application integrated with our Electronic Health Record system by supporting users, resolving issues, completing routine configuration, testing changes, and coordinating with business and technical partners. This is an ideal opportunity for an analytical, service-focused professional who enjoys improving application performance and helping teams use technology effectively in support of quality care and operations..This

position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement – Company paid for work functions requiring travel

Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition Workplace Culture
- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

Additional Perks & Benefits
- Scroll down to bottom of this post to learn more.

Key Responsibilities:

Provide responsive, day-to-day functional and technical support for users of the Salesforce-based application.

Investigate incidents, service requests, and application questions to determine whether issues involve Salesforce configuration, application data, user access, workflows, the EHR, or system integrations.

Resolve issues within the scope of the role and coordinate with EHR, integration, infrastructure, development, vendor, and other technical resources when escalation is needed.

Configure and maintain Salesforce fields, forms, page layouts, picklists, validation rules, user accounts, roles, permissions, and other declarative application components.

Implement minor enhancements using standard Salesforce configuration tools while evaluating potential impacts to existing functionality, workflows, data, and integrations.

Translate straightforward business requirements into effective Salesforce configuration changes that support operational needs.

Configure and test changes in appropriate non-production environments before implementation.

Develop and execute test scenarios for configuration changes, defect corrections, upgrades, and enhancements, including regression and post-implementation testing.

Coordinate user acceptance testing with business stakeholders and support production deployments in accordance with established change- and release-management processes.

Build a working understanding of the data and workflows exchanged among Salesforce, the EHR, and other integrated systems.

Collaborate with EHR application analysts and integration teams to troubleshoot interface and data-exchange issues.

Recognize requests involving custom development, APIs, integration architecture, complex data architecture, or major platform redesigns and engage the appropriate technical resources or vendors.

Communicate application issues, planned changes, outages, and resolutions clearly to users and stakeholders.

Guide users on application functionality and appropriate system use, developing job aids and other user-facing resources as needed.

Document application configurations, changes, known issues, resolutions, and troubleshooting procedures.

Analyze support trends and recommend opportunities to improve application configuration, user education, and business processes.

Participate in meetings with business stakeholders, application teams, Information Technology partners, and external vendors..Education,…