Machine Care Specialist

Description Machine Care Specialist

Location: Springfield, MO
Reports To: Director of Parts & Services
Status: Full-Time | Non-Exempt

Why Crown Power & Equipment? Grow with a Company That Values Its People

At Crown Power & Equipment, we’re more than a dealership — we’re a trusted partner in the field. For over 34 years, we’ve delivered a full lineup of dependable outdoor power equipment and heavy machinery from leading brands like Case IH, Kubota, Vermeer, Grasshopper, Hustler, and Cub Cadet. Our steady growth and loyal customer base are no accident — they’re the result of a team that puts service first and relationships at the heart of everything we do.

Many of our employees — and customers — have been with us since day one, and we’re just getting started.

Join a Company with Deep Roots and a Bright Future — and grow with a team that values integrity, service, and success.

Position Overview

We are seeking a proactive, organized, and customer-focused Machine Care Specialist to support our Parts and Service departments. This position is responsible for monitoring customer equipment, identifying upcoming maintenance needs and potential repairs, and connecting customers with the appropriate dealership resources.

The ideal candidate is comfortable working with technology, communicates effectively, and takes ownership of opportunities from initial identification through resolution. This role works across Crown Power & Equipment locations to help reduce customer downtime, improve communication, and strengthen long-term customer relationships.

What You’ll Get:
Benefits & Perks

In addition to competitive wages, Crown Power & Equipment offers:

• Medical, Dental, Vision – 85% of employee-only premiums paid by Crown Power.
• Basic Life Insurance – $25,000 provided at no cost, with voluntary buy-up options.
• Voluntary Benefits – Critical Illness, Accident, and Short-Term Disability.
• PTO – Paid time off accrues bi-weekly and is available immediately.
• Paid Holidays.
• 401(k) Plan – Eligible after 90 days with a company match up to 4%.
• Employee Discounts on products and services.

What You’ll Do:

Key Responsibilities

• Monitor telematics dashboards, machine hours, fault codes, equipment alerts, and maintenance intervals to identify customer equipment needs.
• Identify upcoming maintenance, potential repairs, and opportunities for Parts and Service support.
• Prioritize opportunities based on urgency, customer needs, and the potential risk of equipment downtime.
• Proactively contact customers to discuss equipment needs and explain maintenance or repair recommendations in clear, customer-friendly terms.
• Ask questions about equipment usage, operating conditions, and service timing to better understand customer needs.
• Coordinate with Service Managers, technicians, Parts personnel, Sales, and other dealership team members to determine appropriate next steps.
• Confirm service scheduling, parts availability, and dealership capabilities with the appropriate team before making commitments to customers.
• Document customer communications, open opportunities, assigned responsibilities, follow-up dates, and planned next steps.
• Regularly review open opportunities and follow up with customers and dealership personnel to maintain progress.
• Update opportunity status until the work is scheduled, completed, declined, or otherwise resolved.
• Identify stalled opportunities and work with the appropriate manager to establish next steps and maintain accountability.
• Build strong customer relationships through consistent, proactive, and professional communication.
• Support Crown Power & Equipment’s commitment to customer satisfaction, equipment reliability, and reduced customer downtime.
• Safety-Minded – Follow all company safety policies, procedures, and applicable…