Manager, Regional Operations - Springfield, MO MO

Manager, Regional Operations - Springfield, MO

Apply for the Manager, Regional Operations – Springfield, MO role at GoHealth Urgent Care
.

Location:

Springfield, MO | Salary: $150,000 – $165,000

Responsible for all operations, including P&L responsibility, for assigned Urgent Care Center(s) in a region including staffing, financial, clinical and administrative performance and project management to achieve maximum performance and expense control. Establishes work procedures and standards to improve center operation efficiencies and effectiveness and provide recommendations for strategic planning for center operations budgeting, revenue planning, and volume for assigned centers.

Works directly with leadership, providers, clinic team members, corporate resources and partners to achieve high quality care, exceptional service and financial goals. At GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care and seamless integration with market‑leading health systems and our communities.

• High School Diploma or Equivalent
• Bachelor's Degree in a related discipline preferred

• 3+ years of operations management experience required.
• 4+ years of management experience in a medical or healthcare environment preferred
• 2+ years experience managing multiple sites preferred

• Valid State Driver’s License
• Must pass MVR background check

• Ability to bring the GoHealth vision and mission to life and show team members how their work connects to them.
• The ability to set goals and communicate a plan of action.
• The skill to empower team members to deliver results.
• Possessing bias towards action while managing risk.
• The ability to accomplish a task with concern for all the areas involved.
• The ability to communicate information through written and verbal means.
• The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• The ability to provide customer service to patients and other customers.
• The ability to cope with and adapt to uncertainty, deal with risk, and exercise good judgment based on available information.
• The ability to effectively plan and delegate the work of others.
• Knowledge of health care compliance policies, practices and systems. This includes the ability to apply this knowledge to general work situations.

• Collaboration: Takes ownership for establishing productive partnerships and relationships and seeks to gain joint understanding of priorities and objectives.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increase effectiveness and efficiency through process and other forms of innovation.
• Diversity and Inclusion: Fosters diversity and inclusion, engaging the strengths and talents of each GoHealth team member, creating an environment of respect and connection.
• Integrity: Models and practices the highest ethical and professional standards, demonstrates pride and personal interest in patients, partners and team members.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done, accepting responsibility for roles that influence patient and customer outcomes.

• The position will require the leader to be in centers 4 days per week.
• Responsible for P&L of assigned centers within a region including appropriate staffing levels for Medical Assistants, Radiology Technologists, and other center operations staff; includes, but not limited to, oversight and primary responsibility for the staffing model and scheduling.
• Ensure proper development of talent pipeline, in collaboration with talent acquisition, to interview and strategically hire new team members to increase quality of hire and provide appropriate staffing options for each assigned center.
• Responsible for team management activities, including but not limited to staffing, training, performance evaluations, tracking and approving timecards and time‑off requests.
• Responsible for achieving…