Human Resource Manager

Job Title

Human Resource Manager

Grocery

Non‑Exempt

Provides prompt, efficient, and friendly customer service. Updates payroll system. Counsels with department heads and employees regarding performance reviews, personnel issues, scheduling, benefits, wages, etc. Coordinates administrative duties including recruiting, hiring, payroll, performance reviews, orientation, benefits, employee counseling, and facilitates maximum employee satisfaction and retention.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable to and reports to District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home. Positions that report to you include all other store positions and any assigned by the Store Director.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Coordinates the inputting, changing, and deleting of employee information in the Workday system (time and attendance).
• Counsels with department head and employee regarding performance reviews, scheduling, benefits, wages, etc., and acts as the Insurance Coordinator and 401(k) Coordinator.
• Handles and satisfies customer complaints, sends follow‑up letters, and thank‑you letters.
• Develops effective recruiting and retention programs to facilitate the staffing of the store; coordinates the transfer of employees from one store to another.
• Facilitates the hiring process and may be involved in the interviewing and placement of specified positions.
• Tracks vacation and personal days for store employees.
• Conducts orientation and trains new employees.
• Attends weekly staff meetings and assistant manager meetings.
• Adjusts hours and departments; takes time‑clock readings, etc.
• Conducts performance reviews and exit interviews.
• Makes payroll adjustments including extra bonuses, missed pay raises, etc. and sends to payroll.
• Provides department heads and management with standard reports.
• Transmits sales, hours, adjustments, and accounts receivable to corporate office on a weekly basis.
• Disperses paychecks, W‑2s, Trust Fund/401(k) reports/year‑end employee income and benefits reports, and other company and store communications (birthdays, anniversaries, etc.).
• Posts hours worked by employees.
• Prepares employee wage and employment verifications, as well as disability claims, leave of absence requests, and extensions.
• Records and follows up on Workers Compensation claims and issues and fills out accident reports on customers, both property damage and personal injuries.
• Schedules employees as needed, honors employee time‑off requests, and replaces employees that call in.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Coordinates quarterly part‑time employee meetings.
• Coordinates store events (Holiday party, Springtime Party, etc.).
• Assists with quarterly bonus meetings.
• Coordinates store Service Award program for all employees.
• Conducts tours of store for schools and civic organizations.
• Orders supplies for office and departments.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.