Management, Operations Manager, General Management

Camp Manager

Job Summary and Mission

Camp Bow Wow is the Premier Provider of Innovative, Healthy and Happy Pet Care Worldwide, While Lending a Paw to Animals in Need.

Camp Bow Wow provides a fun, safe and upscale environment for dogs to play, romp and receive lots of love and attention!

This is a very hands-on position, and contributes to the success of Camp Bow Wow by leading a team of Certified Camp Counselors to create and maintain a premier experience while building lasting relationships with our customers!

The Camp Manager is required to customarily exercise discretion in managing the overall operation of the Camp. In particular, a majority of time is spent supervising and directing, making staffing decisions (i.e., hiring, training, developing, evaluating, coaching, counseling, and scheduling), ensuring customer satisfaction, managing the Camp's financial performance, and managing the health and safety of all the pets in our care.

Summary of key responsibilities and essential job functions include but are not limited to the following:

Leadership
Setting goals and modeling how to work together as a team
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep Camp operating to standard and to set a positive example for the team
Displays a priority in building relationships with our human and furry clients by training and holding the team accountable for delivering premier customer service
Drives the implementation of company programs by developing action plans and directly motivating and instructing the team to implement them to accomplish these objectives
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Camp Bow Wow
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team to ensure smooth flow of operations
Provides coaching and direction to the team to take action and to achieve operational goals
Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the team to achieve operational goals
Planning and Execution
Developing strategic and operational plans for the team, managing execution, and measuring results
Monitors and manages store staffing levels
Utilizes existing tools to identify and prioritize communications and uses discretion to filter communications to the team
Communicates clearly, concisely and accurately in order to ensure effective operations
Development & Team Building
Providing team with coaching, feedback, and developmental opportunities and building effective teams
Actively manages Camp by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve performance
Manages ongoing performance using performance management tools to support organizational objectives
Challenges and inspires team to achieve business results
Develops and maintains positive relationships
Ensures team adheres to operational compliance requirements
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition
Utilizes and demonstrates effective management principles and practices to create and maintain a successful team resulting in an environment of value and respect
Job Type: Full-time

Required experience:

Management

Experience Preferred: 2 years
Required education:
High school or equivalent

Job Type: Full-time

Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)

Ability to Commute:
Springfield, MO 65807 (Required)

Ability to Relocate:
Springfield, MO 65807:
Relocate before starting work (Required)

Work Location:

In person