General Aviation Manager

Are you a customer-focused leader who thrives in a fast-paced aviation environment? The City of Springfield is seeking a General Aviation Manager to lead daily operations at our General Aviation complex, oversee exceptional customer service, and support safe, efficient, and financially responsible operations.

This is an opportunity to combine leadership, operational coordination, and financial management while serving the general aviation community. We’re looking for a professional who can develop a strong team, resolve customer concerns, identify opportunities for improvement, and ensure pilots and visitors receive a welcoming, high-quality experience.

As the General Aviation Manager, you’ll oversee the day-to-day operations of the General Aviation complex, including customer service, line service coordination, personnel supervision, and financial activities. Working under the direction of the Director of Aviation, you’ll help ensure operations meet customer needs while supporting the airport’s goals and objectives.

• Supervise and support assigned personnel, including coordinating schedules, approving leave requests, and maintaining appropriate staffing levels to meet customer demand.
• Coordinate activities with the General Aviation Coordinator, Lead Line Service, Customer Service Representatives, and line service personnel to support efficient daily operations.
• Provide and coordinate employee training to promote consistent service quality, operational effectiveness, and compliance with established procedures.
• Prepare annual budget requests for the General Aviation complex and submit them to the Business Office.

The role offers a flexible total compensation package including:

• No-cost employee-only health insurance
• Pension through the Local Government Employee Retirement Systems (LAGERS) with employee contribution made 100% by the City and full vesting after five years
• Deferred Compensation 457(b) plan with employer match programs
• Annual performance increases
• Generous Leave time with holiday, vacation, floating holidays, exempt, and sick leave

The City of Springfield’s leadership culture is grounded in processes, relationships, and trust. Leaders across the organization operate within the principles of The Trust Edge Framework® which emphasizes:
Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, and Consistency. These principles guide how we work together, build relationships, and serve our community.

Springfield-Branson National Airport is a publicly owned airport in Springfield, Missouri, 190 miles southwest of St. Louis and 150 miles southeast of Kansas City. For people in the Springfield-Branson region, nothing is easier or more direct than flying SGF. We offer competitive fares and nearly every major airport in the world is just one stop away. From the moment you arrive, the state-of-the art facility and thoughtful services are here to help you make your way to your plane conveniently and quickly.

Plus, the SGF Community of knowledgeable staff, safety professionals and friendly local fliers will help you feel right at home.

• Graduation from an accredited college or university with a Bachelor's Degree in Business Administration or a related area;

• At least three years of work of experience in customer service operations with two years of that experience in bookkeeping or accounting.

• Customer service experience in a general aviation environment is highly desirable.

• Must possess a valid driver’s license.

For more information on essential functions and other requirements, please see the job…