Field Teams Operations Manager

• Location 1 Convoy Drive,Springfield, MO, 65802,United States
• Employee Type Exempt

• Name Peyton Fritts

Convoy of Hope considers all team members to be ministers of the Gospel. Employment at Convoy of Hope is viewed as a calling from God to serve others through our faith and core values. As part of this calling, team members may be asked to pray with or provide spiritual care to fellow employees, donors, guests, or others we serve. Every team member is expected to model Christ-like character and to integrate their faith into their work and interactions.

The Field Teams Operations Manager supports the ministry of Convoy of Hope by managing, facilitating, and assisting Field Teams groups.

• Collaborates with internationally and domestically focused operations colleagues to ensure balanced workflow and thorough customer service internally and externally. This is executed for all operational and relational touch points as it relates to performing the administrative functions of sending domestic Field Teams.
• Serves as a field leader for up to eight teams each year, as requested.
• Manage Field Teams applications and date requests.
• Works with Senior Director - Field Teams and Field Teams Operations Director to help manage financial elements of Field Teams engagement. This includes, but is not limited to, helping with check requisitions, budget communication with team leaders, and other budgeting-related duties.
• Provides oversight to field team deployments. This includes the following.
  • Provides materials and support for group leaders and team leaders.
  • Tracks payments and due dates for each team.
  • Thoroughly communicates with group leaders.
  • Coordinates with the Travel team to book all Field Teams group travel.
  • Runs background checks for each team member, either through the affidavit process or performing background checks.
  • Records and report s volunteer hours and other statistics after each team.
  • Processes forms for group members in a timely and efficient manner.
  • Communicates with domestic hosts about team details and logistics.
• Responds to website inquiries, emails, and phone calls.
• Evaluates systems to make sure they are serving efficiently and effectively.
• Interacts with various departments at Convoy of Hope to stay aware of needs and opportunities.
• Prepares and coordinates all Field Teams documentation and reports, including requests from Communications & Marketing, financial forms, and external reporting.
• Completes all other duties as assigned.

• A bachelor’s degree is preferred. A high school diploma or equivalent is required.
• One or more years of office experience is required. Church and ministry experience is beneficial.
• Demonstrates proficiency in PC or Mac and software programs, including Microsoft Office, Google Suite, and project management software.
• Possesses strong organizational skills for handling several projects at once and has meticulous attention to detail.
• Displays excellent written and verbal communication skills for tactful communication with pastors and team leaders.
• Exhibits excellent grammar and punctuation skills for writing reports.
• Follows verbal directions and written processes accurately and methodically.
• Remains committed to regular travel — both domestically and internationally.
• Able to travel domestically and internationally as needed.
• Able to perform some physical labor, lifting up to 50 lbs. infrequently.

• As a Christian organization, Convoy of Hope believes it is critical that team members embrace the organization's religious purposes for which it exists and not only agree with its Statement of Faith but demonstrate it in their lives on an ongoing…