Mgr - Quality

Springfield
1100 N Glenstone Ave
Suite 140
Springfield, MO 65802, USA

The Manager of Quality will develop, implement, maintain, and lead the Quality Management System for multiple manufacturing plants and/or distribution facilities. The Manager will function as a part of the plant senior leadership team who sets short and long-term strategy as it relates to the Quality Management System. The manager will be responsible for continuous improvement initiatives for all aspects of the functional area.

This position will manage a staff of quality supervisors and inspectors.

• Develop and maintain strong relationships with operations management, engineering, sales, and dealer-based customers to understand business, quality, and customer needs.
• Manage the staff of Quality Supervisors and Inspectors. Provide performance feedback, guide, mentor, and manage workload activities.
• Communicate and collaborate with Operations management on the implementation of quality objectives and corporate objectives to maximize product quality and minimize cost.
• Responsible for all aspects of maintaining ISO and/or IATF certification for all manufacturing facilities and implementing any additional quality related business certifications.
• Identify recurring quality defects and conduct root-cause analysis and implementation of corrective action for process and quality system related concerns.
• Establish and drive quality objectives for the business and strategic initiatives related to the quality system.
• Lead continuous improvement activities to enhance the quality system. Conduct audits, including closing out audit findings, creating audit finding reports, and determining proper corrective and preventative actions.
• Resolve all customer quality complaints, assigns corrective actions and provides feedback to customers on a resolution.
• Ensure timely resolution of supplier failure, corrective actions and preventative actions.
• Manage, facilitate, and/or implement automotive Quality Core Tools including APQP, Control Plans, PPAP, FMEA, SPC, and MSA as needed.
• Manage key metrics and report to the leadership team.

• Bachelor’s degree in Quality Engineering, other engineering, or a related field is preferred. In lieu of degree 10+ years of quality in a manufacturing field required.
• 7+ years of quality systems experience required, including 1-3+ years of leadership experience required, preferably in a manufacturing and assembly environment.
• Previous ISO 9000:2015 / IATF 16949 experience is required

• CQU (Certified Quality Engineer) or other ASQ certification preferred.
• SPC and/or Lean Six Sigma certification is desired.

• Ability to communicate with and interact with production team members.
• Ability to present and provide data to top management.
• Ability to identify issues and inefficiencies and to implement and drive changes.
• Proficient in quality database systems and Microsoft Office suite.
• Ability to compute rate, ratio, and percent, and to draw and interpret graphs.

• Flexibility to support a 2-shift operation, which may include occasional Saturdays.

• Occasional Travel as needed for training and corporate events.

• Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Synthesizes complex or diverse information;
  Collects and researches data;
  Uses intuition and experience to complement data;
  Designs work flows and procedures.
• Responds promptly to customer needs;
  Responds to requests for service and assistance;
  Meets commitments.
• Displays willingness to make decisions;
  Exhibits sound and accurate judgment;
  Supports and explains reasoning for decisions;
  Includes appropriate people in decision-making process;
  Makes timely decisions.
• Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Looks for ways to improve and promote…