Retail Associate

Ross Stores, Inc. invites you to apply for the Retail Associate position. Ross is a Fortune 500 off‑price retailer with over 2,200 stores and 2023 revenues of $20.4 billion. We prioritize a fun shopping experience, high‑quality merchandise, and a culture that values teamwork, growth, and inclusion.

As a Retail Associate you will create a positive shopping experience. You will greet customers, maintain a clean store, support sales and merchandise presentation, and perform tasks as assigned.

To ensure customers have a pleasant shopping experience, to uphold company processes and safety, and to support overall store performance.

• Practice safe behaviors and maintain a safe, clutter‑free sales floor.
• Greet customers, make eye contact, smile, and assist with merchandise and questions.
• Provide prompt customer service and resolve issues politely, involving leadership as needed.
• Represent Ross Inc. with integrity, safeguarding confidential information.
• Perform regular cleaning tasks (sweeping, mopping, dusting) and maintain restroom supplies.
• Handle merchandise: size, recover, merchandize receipts, and follow presentation guidelines.
• Adhere to Loss Prevention programs and store protection standards.
• Follow all cash, check, credit, and return procedures with accuracy.
• Maximize productivity by executing best practices and minimizing workflow steps.

• Manages work processes
• Business acumen
• Plans, aligns & priorities
• Builds talent
• Collaborates Leads by example
• Communicates effectively
• Ensures accountability & execution

• Effective communication with customers, associates and leadership.
• Basic math skills for typical retail calculations.

• Use store equipment (PDTs, registers, PC).
• Stand, walk, move up to 100% of working time.
• Bend, squat, kneel, climb, carry, reach, stoop often.
• Occasionally push, pull, lift more than 25 lb.
• Use janitorial equipment, rolling racks, ladders.
• Stockroom shifts may require lifting more than 20 lb.

This job description summarizes primary duties and responsibilities. Responsibilities may change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to compliance with all applicable anti‑discrimination laws.