Area Supervisor

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Our Values

• Success – Our winning team pursues excellence while learning and evolving.
• Career Growth – We develop industry leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve the hard problems and find the right solution.
• Diversity & Inclusion – We celebrate the backgrounds, identities, and ideas of everyone who works and shops with us.

General Purpose

The Area Supervisor is a member of Store Leadership who is responsible for a specific, assigned area of the store as well as the general operations and supervision of the store when functioning as the Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining merchandise presentation, cleaning, executing company operational processes, ensuring safety, customer service, merchandising, and loss prevention.

Essential

Functions Maintaining Safe & Secure Environments

• Practice safe behaviors and maintain a safe environment.
• Monitor the sales floor for safety and report issues.
• Secure building entrance/exit, electronic detection devices, cash office, and register area.
• Maintain exit egress and test fire alarm systems.
• Respond to after‑hours alarms.

Customer Service

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism.

Personal and Store Brand

• Represent the company brand and maintain a professional appearance.
• Keep all store areas clean, well‑maintained, and merchandised to standard.
• Remove daily trash.

General Merchandising

• Ensure recovery, sizing, and markdowns meet company standards.
• Process incoming deliveries and keep stockrooms organized.
• Help deliver and place merchandise on the sales floor.
• Secure and process back‑stock.
• Comply with monthly presentation guidelines.

Loss Prevention

• Maintain a large customer service presence on the sales floor.
• Protect confidential information, cash, and merchandise.
• Maintain the Public View Monitor system.
• Conduct package inspections.

Front End Supervision and Operations

• Train and coach associates on cash registers and shortage control.
• Control retail associates’ break schedule.
• Ensure all equipment works and supplies are stocked.
• Expedite go‑backs and scan, tag, and ticket as needed.
• Teach the “Scan and Bag” best practice.

Fitting Rooms

• Maintain cleanliness and audit fitting room tags.
• Ensure go‑back compliance.

Administrative Duties

• Check cash pulls and bank deposits.
• Administer payroll, scheduling, and other administrative functions as assigned.
• Handle other duties assigned by the Store Manager.

Competencies

• Manages work processes
• Business acumen
• Plans, aligns, & prioritizes
• Builds talent
• Collaborates
• Leading by example
• Communicates effectively
• Ensures accountability & execution

Qualifications

• Excellent verbal communication skills
• Fluency in English
• Prior customer service and supervisory experience preferred
• Familiarity with point‑of‑sale equipment
• Basic math calculations usable in retail settings
• Ability to work evenings and weekends

Physical Requirements

• Operate point‑of‑sale devices and registers
• Stand, walk, and move around the store 100% of the time
• Bend, squat, kneel, climb, and reach regularly
• Occasionally lift more than 25 lbs.
• Use janitorial equipment and other assigned supplies

Legal Statement

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We are committed to complying with applicable laws prohibiting discrimination based on race, color, religion, age, national origin, disability, sex, veteran status, marital status, and other protected categories. Find more info here.

Seniority Level: Mid‑Senior level

Employment Type:

Full‑time Job Function:
Business Development and Sales Industry: Retail

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