Service Manager

Additional Considerations (if any):

Must be 18+**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

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* Job Title:

** Service Manager
** Department:
** Grocery
* * FLSA**:
Non-Exempt
** General Function**:

Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.
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* Core Competencies:

*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
** Accountable and

Reports to:

District Store Director;
Store Manager;
Assistant Managers of HWH, Perishables, Store Operations and eCommerce

Positions that Report to you:
All positions except those listed above or designated by the Store Director
** Primary Duties and Responsibilities**:
* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)  + escorting them to the products they’re looking for  + securing products that are out of reach  + loading or unloading heavy items  + making note of and passing along customer suggestions or requests  + performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call.
* Performs as a leader and role model and maintains positive employee relations.
* Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
* Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.
* Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
* Ensures proper customer service throughout the store and addresses specific customer issues.
* Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
* Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
* Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
* Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.)
* Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
* Trains workers in store policies, department procedures, and job duties.
* Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
* Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
* Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.
* Explains store services to potential personal and business account customers to generate additional business for the store.
* Understands the basics of store accounting.
* Maintains…