Service & Engagement Team Leader

Service & Engagement Team Leader – Target

Join Target to lead a team of passionate guest advocates and front‑of‑store attendants, ensuring exceptional customer experience, store performance, and compliance. The role requires strong leadership, coaching, and problem‑solving skills in a fast‑moving retail environment.

• Lead and coach a team of hourly members, including interviewing, evaluating, and retaining talent.
• Demonstrate inclusivity, respect diversity and create equitable guest experiences.
• Develop and manage daily/weekly workload to support sales goals and guest engagement.
• Support Target Loyalty Programs and educate guests on benefits.
• Maintain and promote a safety, security and compliance culture, and respond to incidents promptly.
• Provide consistent, meaningful development conversations to support career growth.
• Recognize and celebrate team performance and guest service behaviors.
• Maintain up‑to‑date knowledge of promotions, brand launches and store events.
• Recruit, evaluate and onboard new team members, ensuring a guest‑centric team.
• Support pick‑up, drive‑up, and digital guest services, following all applicable laws and policies.
• Work a flexible schedule that aligns with guest and business needs, including evenings, nights, weekends and holidays.
• Address all store emergency and compliance needs, and assist with incident response.
• All other duties as required by business needs.

• High school diploma or equivalent.
• Minimum 18 years of age.
• Preferred: prior retail experience.
• Ability to manage workload, prioritize tasks and operate technology such as handheld scanners.
• Strong written and verbal communication skills; effective use of multiple devices.
• Welcoming, helpful attitude and ability to remain composed in a fast‑paced environment.
• Physical capability to lift up to 44 lbs, climb ladders, and move merchandise.
• Flexible work schedule, reliable attendance, and willingness to work nights, weekends and holidays.
• Access to all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports and information accurately.
• Accurate cash handling and register operation skills.

Pay range: $20.25–$34.45 per hour, based on labor market, education, experience and certifications. Target offers comprehensive health, life, vision, dental, and other benefits to eligible employees and dependents, as well as 401(k), employee discount, disability coverage, paid sick leave, holidays, and vacation. Learn more about Target benefits.

Target is an equal opportunity employer that celebrates diversity and embraces inclusion. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, disability, veteran status, or any other protected status.

Target will provide reasonable accommodations for applicants with disabilities. Contact candidate.acc if you require accommodations for the application or interview process. Non‑accommodation related requests will not be handled through this channel.