Retail Customer Service Representative Job Springfield area,Missouri USA,Retail

Job Description About Us

Springfield Leather Co. (SLC) is an industry leader in customer service, education, and supplies for leathercraft. We're not your typical retail environment, and we love it that way! Our lively and fun culture thrives on delivering personalized experiences for our customers while building meaningful connections with the SLC brand. If you enjoy helping people, embrace challenges, and are passionate about providing exceptional service, we want you on our team!

Job Summary

As a Retail Associate, you will be responsible for providing personalized interactions with SLC customers on our retail floor, delivering excellent service, and assisting with store inventory and merchandising of products. In our unique retail environment, you'll be challenged to make decisions that don't always have black and white answers. Prior retail experience is a plus, but we will provide training to bring you up to speed.

This full-time, non-exempt position offers a variety of benefits, making it an excellent opportunity for those looking to grow your careers in the retail industry.

Position Details

Position Type:
Full-Time, Hourly, Non-Exempt
Schedule:

Monday through Saturday, with mandatory Saturdays and 2 days off per week
Average

Hours:

40-45 hours per week
Starting Wage: $16.00 per hour
Benefits:
Health, Dental, Vision, Paid Appointment Time, Simple IRA, HSA, Paid time off, Wholesale pricing

Key Responsibilities

Provide personalized interactions with SLC customers on the retail floor.

Deliver exceptional customer service, creating a meaningful connection between each customer and the SLC brand.

Assist with maintaining store inventory and merchandising of products.

Embrace challenges and make decisions in situations that don't always have black and white answers.

Contribute to our light-hearted and fun work culture, making every day enjoyable for both customers and colleagues.

Qualifications

Passion for helping people and delivering outstanding customer service.

Prior retail experience is a plus, but not required.

Ability to work a flexible schedule, including mandatory Saturdays.

Strong interpersonal and communication skills, with the ability to engage with diverse customers.

Eagerness to learn and adapt in a unique retail environment.

Springfield Leather Co. (SLC) is a proud Equal Opportunity Employer (EOE) and is committed to equal opportunity for all employees and applicants. We will not tolerate discrimination, inappropriate behavior, or harassment of any kind in the workplace.