South Alcohol & Specialty Foods Department Head

• Location 1110 East Republic Road,Springfield, MO, 65807,United States
• Job Category alcohol, customer service, ordering
• Industry spirits, retail, customer service
• Employee Type Non-Exempt

• Name Kyle Summers
• Phone
• Email

Reports to:

Store Manager and ASM

Position Summary:

The Alcohol & Specialty Foods Department Head at MaMa Jean's Natural Market leads their store’s Alcohol & Specialty Foods departments, managing inventory, merchandising, customer service, and staffing to drive sales and provide customers with high-quality products. This role ensures that the departments meet the standards set by the Store Manager and Category Manager, reflect our core values, and contribute to an inviting store atmosphere.

Key Responsibilities:

Customer Engagement:
Create a customer-friendly environment by greeting and acknowledging customers. Develop and maintain product knowledge to help customers make informed decisions and choose products to suit their needs.

Department Management:
Oversee the department's operations, including inventory control and merchandising.

Ordering:
Manage purchasing and receiving for the department, ensuring proper stock levels while maintaining high quality standards.

Team Leadership:
Train and supervise incoming and existing department staff, fostering a culture of product knowledge and excellent customer service, as well as knowledge of proper policies and procedures.

Product Quality:
Work with the Category Manager to ensure products meet MaMa Jean's standards for quality and sustainability, prioritizing local and organic options.

Compliance & Efficiency:
Ensure department operations align with Greene County health code standards, Missouri Liquor laws and regulations, company policies, procedures, and efficiency goals set by the Store Manager and Category Manager.

Scheduling:
Create and maintain the department schedule to ensure appropriate staffing levels for optimal customer service and operational efficiency. Collaborate with store management to accommodate labor goals and employee availability.

Align department operations with MaMa Jean's mission and core values.

Maintain and share knowledge of department products with staff and customers.

Assist in building and nurturing relationships with local vendors and community partners.

Promote environmentally responsible practices within the department.

Lead by example to cultivate a supportive and knowledgeable team environment.

Ensure department staff meet merchandising, stocking, and rotation standards set by the Category Manager to minimize waste and maximize sales.

Summary

Position Summary:

The Alcohol & Specialty Foods Department Head at MaMa Jean's Natural Market leads their store’s Alcohol & Specialty Foods departments, managing inventory, merchandising, customer service, and staffing to drive sales and provide customers with high-quality products. This role ensures that the departments meet the standards set by the Store Manager and Category Manager, reflect our core values, and contribute to an inviting store atmosphere.