Account Manager

Account Manager

Our team in Springfieldcurrently has an opening for an Account Manager

YOUR ROLE & RESPONSIBILITIES

Job Summary:

Account Managers are responsible for managing the overall sales efforts in their assigned territory to maximize sales and profit. They must utilize frequent face-to-face and/or telephone contact in a consultative sales approach to ensure the satisfaction of customer needs. They must identify selling opportunities and assertively act upon the opportunities that offer maximum potential and/or gross profit - both with existing customers through cross- and range-selling as well as with new leads.

They must uphold Brenntag's core values and focus on customer excellence in all regards every day.

Job Description:

Customer Business Development (70%)

* Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).

* Identify customer potentials, i.e., opportunities for cross- and range-selling to existing customers and engage relevant stakeholders (e.g., Brenntag Specialties sales staff).

* Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.

* Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals.

* Manage spot business/rush offers, get support from Commercial Assistant when necessary.

* Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management/Product Management for Pricing topics).

* Act as major point of contact to customers in assigned territory in all commercial matters.

* Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand.

* Leverage Brenntag Connect to generate and maximize sales.

New Customer Generation (10%)

* Spot opportunities for launching sales projects in cooperation with other departments like Product Management.

* Identify and prioritize prospective customers.

* Get in contact with prospects and involve relevant stakeholders to nurture leads down the pipeline.

* Liaise with Brenntag Specialties sales staff on customers with new Brenntag Essentials business opportunities.

Sales & General Admin (15%)

* Set and maximize prices considering value-based pricing and customer segmentation within guidelines provided by Product Management.

* Ensure appropriate data administration and documentation of all business cases in the local CRM system (e.g., post processing of visits, creation of customer projects).

* Update and maintain customer opportunity pipelines and potentials in the CRM system

* Complete sales and revenue-related reporting.

* Drive commercial and functional excellence based on guidance/input from Commercial Excellence Function.

* Provide regular forecasts of product demand from customers to Product Management to optimize projected demand requirements.

Know-How Management (5% to-be)

* Maintain an up-to-date level of product knowledge, e.g., via training.

* Keep up to date with changes and updates in the product portfolio and in the market.

* Keep up to date on feedstock and upstream developments that impact product price movements.

YOUR PROFILE

Education and Experience:

* Preferably Post-Secondary Education with a focus in Business, Science or equivalent.

* Experience in the chemical distribution business, preferably in a sales capacity (3 to 5 years previous experience in sales role).

* Must have a Valid driver's license with clean driving record

* Strong commercial understanding

* High self-management capabilities

* Customer-centric mindset, focusing on creating a positive experience for the customer

* Strategic mindset and ability to add value through providing solutions

* Strong ability to manage complexity in a dynamic work environment.

* Outstanding listening, communication, networking, interpersonal and influencing skills

* Ability to engage different levels in the organization

* Fluent in English (verbal and written)

* Travel as per business needs

OUR OFFER

* We aim to create an environment where the best…