Account Executive; Communications

JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. Founded on the principle People First. Technology Second. , JMARK partners with businesses to transform technology into a true driver of growth, resilience, and competitive advantage.

With a focus on proactive strategies, exceptional customer experience, and business value , JMARK helps organizations reduce risks, increase efficiency, and plan for the future. Our team combines technical expertise with a people-centric approach, ensuring that every solution aligns with client goals, culture, and long-term success.

At the heart of JMARK’s philosophy are our core values:

• Honesty – honoring commitments and building trust
• Passion – loving what we do and where we do it
• Teamwork – working together to prevent problems and create solutions
• Excellence – exceeding expectations through initiative and follow-through
• Accountability – doing what we say we will do
• Fun – celebrating success and enjoying the journey

For more than three decades, JMARK has served as a trusted IT partner across industries, helping businesses thrive with secure, reliable, and future-ready technology solutions.

The Account Executive's ("AE") role is to identify prospects, develop business relationships based on the JMARK core values with those prospects, determine and develop technology or business solutions and acquire new JMARK clients. This includes the responsibility of communication with the prospects and with internal JMARK resources to develop solutions, as well as preparing and presenting formal proposals. The AE is responsible for sourcing his/her own prospect lists, responding to opportunities from other sources (such as marketing), and facilitating the design of solutions to meet the technology and business requirements of the prospects.

The AE will follow and assist in the development of policies and procedures for proposal management, project management, client on-boarding, and other items to support the technology and business requirements of the prospects. The AE is also responsible for setting clear expectations related to the performance of JMARK and the products or services that JMARK sells, implements, recommends, or supports.

This is done through meetings and email correspondence, as well as phone calls with prospects, Service Directors, Project Management Team, and the Engineering Team. The AE will also be participating in necessary Service meetings and taking the necessary steps to maintain and build relationships with prospective clients. Primary Expectations:
Constantly source new prospects. Develop a positive business relationship by becoming or continuing the trusted business advisor role to prospects. Achieve 100% of: personal, team, and department goals – which include sales requirements. Maintain a pipeline of 2.5 times the monthly quota.

• Learn and be able to explain the Communications Solutions products and be able to prepare proposals for prospects and Clients. Have the ability to explain the benefits and cost structures in a way that business leaders can appreciate.
• Collaborate with marketing, support, community partners, product management and account management to facilitate new programs, messages, campaigns, and offerings for Telecommunications products and services.
• Oversee the handoffs to the Project/Service Team with Telecommunications products so they are setup for success. Make sure that we are exceeding our customer's expectations and creating a wow client experience.
• Direct the communications and reporting process for Telecommunications. Make sure communication is frequent and being delivered to all parties in throughout the sales process.
• Continue to build and develop relationships with our current Telecommunications client base.

• Provide an additional point of contact for escalated customer issues.
• Provide technology and business advice to the prospects. This process includes strategies and guidance but may not require direct hands on support with customers or end users.
• Use your knowledge and experience to prioritize work for…