Customer Care Specialist

Customer Care Specialist

Join TAG Heuer as a Client Services Advisor. You will be the primary point of contact for a diverse clientele, including Account Executives, retail partners, wholesale accounts, and end‑consumers. The role focuses on fostering lasting relationships, anticipating needs, and providing a personalized luxury experience that drives loyalty and business growth. You will navigate multiple communication channels, resolving complex issues and identifying opportunities to enhance the customer journey.

• Provide white‑glove service via inbound and outbound communication across multiple channels (phone, email, live chat) ensuring prompt, professional, and personalized responses.
• Address a wide range of customer inquiries about products, services, orders, account management, and other related areas, consistently exceeding expectations.
• Proactively monitor and follow up on interactions, ensuring complete resolution and fostering ongoing satisfaction. Champion customer advocacy and strive to create "wow" moments.

• Cultivate and nurture robust long‑term relationships with key clients, anticipating evolving needs and proactively offering bespoke solutions.
• Leverage customer preferences, purchase history, and feedback to personalize interactions and curate exclusive experiences.
• Implement strategic clienteling techniques to enhance loyalty, drive repeat business, and unlock new sales opportunities.

• Embose the brand's values, voice, and image in every interaction.
• Articulate product features, benefits, and policies with clarity, maintaining up to date industry knowledge.
• Analyze customer issues, employing critical thinking and troubleshooting to determine optimal resolution, while navigating complex situations with diplomacy.
• Document interactions in the CRM accurately, maintain data integrity, and use insights to improve service and inform strategy.
• Identify and capitalize on opportunities to upsell and cross‑sell, consistently meeting or exceeding sales targets.
• Continuously improve processes and service based on feedback, sharing insights with management.

• Foster strong relationships with Sales, Operations, and key departments to ensure seamless experience.
• Actively participate in team meetings, sharing best practices and contributing to a supportive environment.

• Meet or exceed KPIs for customer satisfaction, sales performance, and issue resolution.
• Contribute to departmental and company goals, demonstrating commitment to success.

Entry level

Full‑time

Other

Retail Luxury Goods and Jewelry

Springfield, MO – $37,000.00 – $42,000.00