Inside Sales Representative

Description:

The Inside Sales Representative (ISR), acting in conjunction with Solutions Consultants, is responsible for introducing product offerings throughout the entire sales process to established accounts, ensuring quality of work and excellent client service while increasing sales. The ISR builds long-term consultative relationships by owning their relationships with current clients to expand our breadth of services and improve the overall relationship within the Sales organization.

• Gathers information from clients and partners, to plan and schedule client meetings and other events, and assists with the coordination of client projects.
• Quote and process orders for our entire breath of service offerings including but not limited to high-end solutions, phone systems, network and servers, virtualization, etc.
• Collect and process paperwork from clients to include credit applications, signed standard terms, labor blocks, etc.
• Handle basic issues and problems and refers more complex issues to higher-level staff.
• Work closely with our vendors/manufacturers to negotiate discounts and proper pricing, as required.
• Act as the liaison between Accounting and the Solutions Consultants for collection issues, order questions, service block follow-up, missing signatures, and any other problem situation. Escalate ongoing or urgent issues to the Solutions Consultant for resolution, as needed. (Provide a bullet point list of the responsibilities and duties of this job.)
• Understand solutions currently utilized by clients to identify new opportunities and communicate these to the appropriate solutions consultant.
• Provide innovative ideas on sales support process improvements. Collaborate with other ISR’s to build a team atmosphere. Develop positive relationships with colleagues in the Sales, Finance and Engineer/Service organizations.
• Partner with internal resources for scheduling services and product delivery.
• Maximize existing client business relationships by being the main point of contact for all assigned clients and facilitate resolution of all matters internal to Heartland.
• We ensure daily communication touchpoints with our clients, guaranteeing a response time within 2 hours.
• Attain the Microsoft AZ-900, AI-900, MS-900 and SC-900 Certification along with the Cisco Black Belt Stage 1 Sales Certification.
• Manage all aspects of the sales, service and support cycles from beginning to end to ensure all quoted products and services are delivered and installed as expected.
• Provide administrative and operational support to outside sales team to help achieve outside sales goals across assigned accounts and lines of business.
• Perform other duties, as assigned.

• 6+ months of experience in an administrative role
• Bachelor’s Degree or equivalent experience
• High level of attention to detail, an aptitude to learn, the ability to effectively multitask and manage multiple projects
• Must be proficient using a computer and working with Microsoft Office software
• Maintain an outcome focused mindset
• Have strong prioritization skills
• Always be a team player
• Carry a professional attitude and respectful demeanor

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:

HBS is driven to achieve exceptional results in all aspects of our business.

HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.

HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.