Service Account Manager

Cerris Systems - Springfield
3702 E Kerr St
Springfield, MO 65803, USA

• On-site
• Service
• Full-Time
• Requisition #: SERVI
  001512

Work hard, have fun! At Cerris Systems, we believe in delivering quality craftsmanship while having fun along the way. Our group of construction companies prides itself on our almost 100-year history, our employee ownership structure, and our competitive pay and benefits. From the moment you start working with us, we’ve got your growth in mind. We believe Cerris isn’t just a great place to start your career - it’s a great place to watch it advance for years to come.

Come build the Extraordinary with us.

Develop, service, and maintain the relationship and business for a client or group of clients related to service and/or special projects.

• Manage overall client relationship or multiple client relationships.
• Responsible for continued development of client relationships.
• Identify and qualify new sales leads through various methods (cold calling, networking, referrals, etc.)
• Maintain an organized and up-to-date sales pipeline, tracking progress and reporting to management.
• Negotiate terms and pricing with clients, prepare estimates, write proposals, and present solution(s) aiming to close deals that are beneficial to both the client and the company.
• Review and develop solutions for client’s needs.
• Establish capital budgeting for clients.
• May be required to oversee execution of work.
• Review and respond to client requests for proposals.
• Preliminary review of contracts, purchase orders, & change orders per company policy limits
• May create and manage scheduled maintenance agreements for clients.
• Support the dispatch of service technicians and other related trades people for client projects.
• Track and manage profitability of client base utilizing company accounting system.
• Coordinate jobsite activities such as deliveries, rigging, equipment, tools, etc.
• Perform other administrative activities including, but not limited to, drafting and responding to emails, electronic filing, and working with internal and external clients.
• Maintain a valid driver’s license and satisfactory driving record which, per Company’s vehicle policy, allows operation of a company vehicle.
• Exercise initiative or, as directed, perform additional duties to meet the needs of the organization.

Ability to perform work accurately and completely, and in a timely manner

Strong communication skills, verbal and written

Ability to understand and implement best practice standards

Knowledge of organizational structure and available resources

Ability to quickly and effectively solve complex problems

Ability to deliver quality through attention to detail

Organizational skills

Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels

Ability to be proactive and resourceful

Ability to follow-up on inquiries in a timely manner

Ability to prioritize multiple projects

Proficiency in MS Office and all other company utilized software

Ability to build relationships with team members that transcend a project

Ability to build relationships and collaborate within a team

Ability to learn and use a variety of software, tools, and systems necessary to meet business needs

Knowledge of construction industry terminology and documents

• Bachelor’s degree from a four-year college/university or equivalent experience.

• 4+ years of sales or trade related work experience required.
• Other work-related experience such as military, public service, on the job training programs, etc. may meet this requirement as determined by local management.

• Requires occasional travel to job sites with periods of overnight travel
• Nor…