Supervisor; Commercial

Position: Supervisor (Commercial)

JOB SUMMARY

This position Supervises Security Officers, Lead Officers, and other company personnel at assigned client site(s). May perform duties of Security Officer within the scope of the assignment.

DISTINGUISHING CHARACTERISTICS

The primary job function is Supervising company personnel, including assigning work, coaching, and discipline, as defined by the client contract.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (nonessential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Core Duties Include

Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.

Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.

Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.

Assists in the submission of payroll and personnel information to the company as designated.

In conjunction with company management or designated representatives, ensure adequate coverage of all posts and positions.

Prepares, files, and submits various reports as required.

Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.

Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.

As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.

May perform the duties of a Security Officer in accordance with post orders and company policy.

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference depending upon the nature of the position.

Basic Qualifications

• U.S. citizenship preferred
• Must have a minimum of an active Interim Secret granted.
• Ability to acquire and maintain any other specific special clearances/access requirements.

Education/Experience

• High School Diploma or G.E.D.
• Two (2) years of security‑related training or experience, including lead or supervisory experience, sufficient to meet the requirements of the assigned site, or an equivalent combination of education and experience, as determined by the company.

Background Prerequisites

Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.

Competencies (as demonstrated through experience, training, and/or testing)

• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
• Knowledge of or ability to learn security operations and procedures.
• Knowledge of supervisory practices and procedures.
• Ability to supervise staff, including assigning work and providing training and discipline.
• Ability to provide…