Family Navigator

Family Navigator

Job Category:
Youth Connect Center

Job Status:
Full-time

Reports to:

Youth Connect Center Director

• Accept referrals from the community via phone, email communication, and walk-ins of kinship parents needing help to provide effective care to children.
• Accept inter-departmental referrals of Foster Adopt Connect.
• Respond to referrals within one (1) business day.
• Prioritize and manage multiple cases simultaneously.
• Maintain frequent, open communication with direct supervisor regarding services delivered, concerns, or questions.
• Obtain necessary releases and consents, as needed.
• Assist Guardians in identifying and removing barriers to receiving services by providing information, referrals, and advocacy.
• Create Action Plan(s), in partnership, with the Guardian to meet identified needs.
• Ensure Guardians have access to benefits for which they are eligible, including the Temporary Assistance to Needy Families (TANF) and help navigating the complexities of HUD funding.
• Assist Guardians in utilizing existing community resources and support systems, including educational, health, and mental health systems.
• Improve caregiver and family resources (i.e., basic needs items, money to pay for bills, tutoring resources, recreational activities, scholarships, etc.).
• Serve as a mediator between Guardian(s) and youth for the purpose of reunifying in the same family residence to avoid homelessness.
• Collect and record all data on presenting problems and resources/supports given in FAC client database system.
• Complete and maintain up-to-date documentation of families/clients in a timely manner. Documentation should be completed within two (2) days of family contact.
• Liaison with key community stakeholders and develop open and clear communication with those partners. Attend community meetings as needed.
• Participate in staff meetings, and assist other program staff as needed.
• Analyze data to identify trends and directions for future systemic advocacy efforts.
• When possible, participate in task forces, in‑services, trainings, and other community educational networking opportunities to educate others about FAC’s programs and to promote partnerships and sponsor ships whenever possible.
• Model ethical and professional behavior at all times.
• Participate in ongoing meetings/professional memberships and trainings as required by the Program Director/COO.
• Participate as an active team member with all agency departments (i.e., attend meetings as assigned).
• ensure availability of residents for scheduled on and off campus appointments, etc.) so the agency’s efforts to assist clients and maintain licensing/contract/COA standards are coordinated for maximum effectiveness.
• Travel required to attend meetings within surrounding counties, with or without accommodation.

• Bachelor’s degree (master's degree preferred) in social work (preferred) or in related human services field.
• Previous child welfare experience required; two (2) years preferred.
• Demonstrated resourcefulness in setting priorities and proposing new ways of creating efficiencies.
• Outstanding organizational and planning skills.
• Solid commitment to the principles of support and advocacy for relative and kinship families, and personal experience or connection is preferred.
• Collaborate and advocate for positive outcomes, using excellent interpersonal skills in multi‑disciplinary, diverse, and dynamic professional teams.
• Strong verbal communication skills and demonstrated capability to write clearly and persuasively.
• Demonstrated leadership, team management, and interpersonal skills. Can quickly establish rapport and build trust.
• Flexible and a self‑starter; multi‑task while also being highly detail‑oriented while meeting all deadlines.
• Experience working with marginalized communities with a nuanced understanding of systemic oppress ions.
• Flexibility and adaptability, shift styles to fit the needs of a wide range of cultures, people, and organizations.
• Flexible in work hours including some evening and weekend appointments.

• Compensation commensurate with experience.
• Comprehensive benefits package including:
  • Highly‑competitive health plan.
  • Health…