Case Manager, Student Intervention Services

Case Manager, Student Intervention Services

The Case Manager plays a key role in responding to student crises and collaborates with other departments to manage students in distress and other situations that may interfere with students' ability to function in the University community. The Case Manager provides individual support, advocacy, and referrals to resources. The Case Manager oversees the coordination of services, convenes case conferences, and works with University offices to implement appropriate case management plans.

The Case Manager is responsible for collaborating with partners to respond to critical incidents, recommends courses of action, and provides short‑ and long‑term support to students.

• Case management:
  Provide support and manage coordination of short‑ and long‑term services for students who experience crises or have complicated needs. Participate in case conferences regarding complex cases and lead implementation of case management plans. Provide ongoing follow‑up as needed for monitoring and support. Develop and maintain collaborative relationships with students, parents, University offices, and external service providers.
• Crisis intervention:
  Coordinate operational response in student emergencies. Collaborate with Student Health and Counseling, the Division of Public Safety, the Chaplain's Office, schools, and other offices when there is a concern for a student's safety or the safety of others. Communicate with parents, families, or designated emergency contacts regarding student emergencies. Lead comprehensive short‑ and long‑term support for students affected by critical incidents.
• Consult with the schools and other University partners regarding management of student crises and complicated student situations.
• Serve as a member of the Case Management Support Team and the Critical Incident Stress Management Team. Represent SIS on working groups, committees, and other activities.
• Serve in SIS on‑call rotation for nights, weekends, and holidays.
• Develop presentations and events for training and outreach.

• Bachelor of Science, Bachelor of Arts, and 2 to 3 years of experience or equivalent combination of education and experience is required. Master’s in social work, counseling, education or related field preferred.
• Work experience in higher education preferred.
• Experience working with a diverse population required.
• Excellent interpersonal, communication, and computer skills required.
• Must be able to work well under pressure and be able to handle multiple tasks simultaneously.
• Must be able to work collaboratively.
• Alternative work schedule may be required, including evenings and/or weekends. Responsibilities include on‑call coverage during evenings, weekends, and holidays.

• A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Philadelphia, Pennsylvania

$57,500.00 - $76,500.00 Annual Rate

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.