Customer Support Specialist at Ohioans with Disabilities; OOD

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Customer Support Specialist (AP1) - SW Region
(2500049D)

Organization:
Opportunities for Ohioans with Disabilities
Agency Contact Name and Information:
Sarah Baty, OOD.Talent Acquisitiono.gov
Unposting Date:
Jun 12, 2025, 11:59:00 PM

Work Location:

OOD Cincinnati North 11150 Woodward Lane Cincinnati 45241
Primary

Location:

United States of America-OHIO-Hamilton County-Cincinnati
Other Locations:
United States of America-OHIO-Clark County-Springfield, United States of America-OHIO-Hamilton County-Cincinnati

Compensation: $21.93/hour (unless required by legislation)

Schedule:

Full-time

Work Hours:

8:00AM - 5:00PM M-F
Classified Indicator:
Classified
Union: OCSEA

Primary Job Skill:
Administrative Support/Services
Technical

Skills:

Computer Literacy, Scheduling, Clerical & Data Entry, Customer Service, Professional
Professional

Skills:

Attention to Detail, Customer Focus, Listening, Teamwork, Verbal Communication

Agency Overview

Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. Our agency works with partners in businesses, education, and non-profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio.

We help connect the people of Ohio who have disabilities with the resources, support, and opportunities that fit their unique needs, abilities, and interests so that they can find and retain meaningful employment.

To learn more about what we do, please visit our website atood.ohio.gov .

Follow us on social media @OhioOOD!

Job Description

Customer Support Specialist (CSS) Position Overview

Are you an experienced administrative professional eager to start a rewarding career in public service? Join Opportunities for Ohioans with Disabilities (OOD) as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, and routing calls. You may also provide information about vocational rehabilitation services, maintain office calendars for client meeting rooms, conference rooms, and state vehicles, and handle general administrative duties such as processing mail, creating packets, and maintaining office supplies.

If you are ready to make a positive impact and support our mission, we would love to hear from you!

Customer Support Specialist Duties

• Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests.
• Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
• Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
• Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.

A Successful Customer Support Specialist

• Is time-efficient, organized, and quality-driven.
• Has the ability to multi-task.
• Works well in a team environment.
• Effectively utilizes office technology and tools.

Classification:
Administrative Professional 1

Bureau of Vocational Rehabilitation Division Overview

OOD’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace.

For more information,  to view the OOD Vocational Rehabilitation Fact Sheet.

Pay Information

Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. There are cost of living increases to these rates each year and additional longevity supplements begin after 5 years.

Location Requirements

OOD Springfield - 239 East Columbia Street, Suite 50, Springfield, OH 45502

We are currently in the process of increasing our in-office presence to 5 days per week across all OOD locations. Employees must reside at a location that allows for reasonable response time to workplace reporting requirements.

Daytime travel within Ohio may be required. The selected…