Product Strategy & Development, Senior Manager

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best.

As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

The Senior Manager, Product Strategy & Development is responsible for shaping the future of the guest experience by leading the strategy, development, and optimization of product offerings across ships and private destinations. This role combines strategic vision, analytical rigor, and cross-functional leadership to identify opportunities, develop differentiated product concepts, and drive initiatives from ideation through implementation. Through deep understanding of consumer needs, market trends, competitive dynamics, and business performance, this leader will help define the product roadmap, influence key investment decisions, and deliver experiences that strengthen the brand, elevate guest satisfaction, and drive long-term business growth.

• Lead the development of long-term product strategy and roadmap priorities across ships, private destinations, and future guest experiences, ensuring alignment with brand objectives, guest needs, and business goals.
• Identify and evaluate new product opportunities through analysis of consumer insights, guest feedback, market trends, competitive intelligence, and business performance data.
• Partner closely with New Build, Innovation, Operations, Revenue Management, and Destination teams to shape the vision, experience principles, and strategic requirements for future fleet and destination developments.
• Develop robust business cases for new product concepts and enhancements, including opportunity sizing, investment analysis, expected return, and strategic rationale.
• Drive the end-to-end product development lifecycle from concept through implementation, ensuring new offerings deliver differentiated guest experiences and measurable business impact.
• Establish performance measurement frameworks and success metrics for product initiatives, monitoring outcomes and recommending enhancements to maximize guest satisfaction, revenue, profitability, and brand equity.
• Conduct ongoing assessments of existing product offerings to identify opportunities for optimization, innovation, and portfolio rationalization.
• Create strategic recommendations and executive-level presentations that translate complex analyses into actionable insights and support key business decisions.
• Lead competitive benchmarking efforts and maintain a comprehensive understanding of industry trends, emerging consumer preferences, and best practices across travel, hospitality, leisure, and adjacent industries.
• Facilitate cross-functional alignment among product owners, architects, operations, commercial teams, and marketing partners to ensure strategic consistency and successful execution of product initiatives.
• Serve as a key steward of product information and positioning, ensuring consistency, accuracy, and accessibility of product knowledge across the organization.
• Partner with Product Marketing and Creative teams to translate product strategy and differentiators into compelling guest-facing narratives, campaign inputs, and launch plans.
• Develop scalable frameworks, tools, and processes that improve the way product concepts are evaluated, prioritized, developed, and communicated…