Clark County Department of & Family Services•Plus•Eligibility​/Referral Specialist

Job Title

This is a full-time, classified, bargaining position in the Benefits Plus division at Clark County Department of Job & Family Services. This position supports clients in a front-desk lobby or call-center environment by greeting visitors, collecting and verifying information, responding to inquiries, resolving issues, addressing customer concerns, managing incoming and outgoing calls, and determining eligibility for public assistance programs.

We are seeking a candidate who demonstrates:

• The ability to perform effectively in a fast-paced, high-pressure environment
• Strong attention to detail and the capability to maintain accurate, organized records
• Excellent customer service and communication skills
• Proven ability to manage multiple tasks simultaneously
• Proficiency in working with a variety of computer programs and systems
• The ability to remain calm, composed and professional in all situations
• Strong written and verbal communication skills
• Skill in de-escalating tense or challenging situations

Minimum qualifications:

• High School Diploma or GED required.
• Employment experience in a position interacting with the public in a customer service capacity
• Must be proficient in Microsoft Office
• Must be able to learn new computer programs as needed
• Must pass a background check and drug test

Please see complete Notice of Vacancy by clicking link to right: BP ERS1 October

Instructions:
Applicants interested in the above named position are to submit an employment application, resume and letter of interest to the Clark County Personnel Office, c/o Springview Government Center, 3130 East Main Street, Springfield, Ohio 45505 or fax to  or email to hr. Please be sure to specify skills and experience applicable to the position. Applications may be obtained in the Clark County Personnel Office located at Springview Government Center or at CCDJFS or at Ohio Means Jobs  or online at by clicking the Application for Employment link erested CCDJFS employees must submit a current resume and a letter of interest.

Please note that internal applicants no longer need to complete an Internal Application.