Dispatcher, Customer Service​/HelpDesk

About Us:

Mancan Staffing is a trusted name in the staffing industry hiring for a dispatcher for the plumbing industry, providing top-quality services to residential and commercial customers. We take pride in our fast response times and excellent customer service. As we continue to grow, we are seeking a highly organized and detail-oriented Dispatcher to join our team!

Location:

Shadyside Ohio

Job Type: Full-Time

Salary: $14 an hour

• Answer incoming calls and schedule service appointments efficiently.
• Dispatch plumbers to job sites based on priority and availability.
• Communicate job details and updates to field technicians.
• Monitor job progress and provide real-time support to technicians.
• Maintain accurate records of work orders, customer interactions, and technician availability.
• Coordinate emergency service calls and adjust schedules as needed.
• Provide excellent customer service and resolve scheduling conflicts professionally.

• Previous experience as a dispatcher, preferably in the plumbing, HVAC, or service industry.
• Strong multitasking and problem-solving skills.
• Excellent communication and customer service abilities.
• Proficiency in scheduling software and basic computer applications.
• Ability to work in a fast-paced environment and handle urgent situations.
• Strong attention to detail and organizational skills.

• Competitive pay and benefits package.
• Friendly and professional work environment.
• Opportunity for growth and career advancement.
• Stability in a well-established company.
• We do offer our temporary employees full benefits such as paid vacation, holidays, 401K, as well as vision/dental/medical.