Messaging Systems Manager

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Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at  or connect with us on Linked In or Twitter

Sun Chemical is seeking a Manager, Messaging Systems to lead the global administration, security, performance, and continuous improvement of our enterprise messaging and mobile device services. In this role, you will oversee Microsoft Exchange, Microsoft 365 messaging, hybrid mail environments, email security, and mobile device management. You will lead a global technical team and partner with infrastructure teams, business stakeholders, and external providers to deliver secure, resilient, and efficient communication services.

• Own and optimize Microsoft Exchange Server, Exchange Online, and Microsoft 365 messaging services across hybrid, on-premises, and cloud environments.
• Maintain high availability, resilience, and performance while leading incident resolution and problem-management efforts.
• Strengthen email security through anti-spam, anti-phishing, encryption, threat protection, and authentication controls, including SPF, DKIM, and DMARC.
• Oversee global mobile device administration, access policies, security standards, onboarding processes, and compliance requirements.
• Lead messaging, mobility, migration, integration, technology refresh, and service-improvement projects from planning through implementation.
• Partner with IT teams, business units, vendors, and service providers to understand requirements, manage risks, and resolve service concerns.
• Lead, coach, and develop global and offshore messaging support resources while setting priorities and promoting consistent service delivery.
• Use service metrics, incident trends, and stakeholder feedback to drive standardization, automation, reliability, security, and user satisfaction.
• Maintain documentation and support audit, risk, governance, retention, and compliance activities.

• Education:
  
  Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Cybersecurity, or other related field.
• At least 5 years of experience as an Exchange Manager, Messaging Manager, or IT Manager, including responsibility for staff, budgets, and projects.
• At least 5 years of experience with Microsoft Exchange Server, Windows Server, Microsoft Active Directory, and TCP/IP.
• Experience administering Exchange Online, Microsoft 365, hybrid messaging environments, and Microsoft Entra .
• At least 2 years of experience with the Microsoft 365 Administration Center, Microsoft IIS, and Apple iOS environments.
• Working knowledge of Power Shell scripting, email security technologies, and messaging authentication protocols.
• Experience managing mobile device platforms, access policies, and security requirements.
• Demonstrated ability to lead and develop technical teams in global, offshore, or matrixed environments.
• Familiarity with ITIL practices, change management, incident management, service improvement, and audit or compliance support.
• Strong project management,…