Participant Services Specialist

FLSA Classification: non-exempt

FTE: 0.56 (22.5 hours/week)

Compensation: $22.17-$23.96 per hour

Sponsors seeks to improve opportunities and outcomes for individuals with conviction histories and to assist individuals released from incarceration with their successful reintegration into our community. Sponsors is a nationally recognized model in reentry services.

• Empowerment:
  We support each person in making their own choices to lead their best life.
• Dignity:
  We respect and believe in the goodness of every person.
• Community:
  We are stronger when everyone is able to fully participate and contribute.

This position reports to the Finance Director. This position does not supervise others.

The Participant Services Specialist (PSS) is often the first point of contact for all participants and visitors on campus. A PSS is skilled at prioritizing multiple tasks while providing high-quality support to participants, internal staff, and external agencies and contacts. The PSS works in a high-contact, fast-paced work environment while balancing both routine and unplanned tasks.

• Support multiple departments by providing reception of guests
• Receive, answer and direct phone calls that come into the main line
• Create and update records in the case management database
• Complete admissions and exit forms
• Process participant and organizational financial transactions
• Coordinate the distribution of mail to participants and staff
• Perform limited banking functions
• Reconcile participant accounts and the cash drawer
• Maintain organized and accurate participant files
• Prepare and submit monthly and annual OHCS reports
• General administrative support functions under the direction of the Finance Director

• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, de-escalation and conflict resolution skills
• Excellent customer service skills
• Strong analytical and problem-solving skills
• Ability to effectively organize and prioritize a wide variety of time-sensitive tasks, and to coordinate work with Front Desk teammate as necessary.
• Ability to act with integrity, professionalism, and confidentiality
• Ability to foster teamwork, promote process improvement, and build relationships
• Proficient with Microsoft Office Suite or related software
• Ability to work effectively with a wide range of people to achieve individual and organizational objectives
• Flexibility in adapting to program changes and to the individual needs of participants
• Committed to the mission and values of Sponsors and reentry services
• Knowledge of Quick Books (or another accounting software) and experience with cash drawer reconciliations (not required, but a plus)

• 1+ year performing administrative support work in a professional office environment
• 1+ year of experience providing direct client services in a social service setting preferred
• High school diploma or equivalent; higher education degree in a related field preferred

• This position performs work in a busy office environment
• Encounters frequent interruptions from phone calls, visitors, staff, and program participants
• Noise is typical of an office environment with multiple pieces of office equipment

• Requires sitting or standing at a desk and using a computer for extended periods of time
• Occasionally walking up and down stairs
• Lifting supplies, including cases of paper, occasionally
• Motor skills to replace supplies and perform basic maintenance of office equipment

• Work with an amazing team of passionate, talented, and committed individuals
• We are one of the TOP 100 Non-profits to work for…