Card Services Associate

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Join our Team as a Card Services Associate!

As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits!

To learn more about SELCO, view the full position description, and apply, please visithttps://(Use the "Apply for this Job" box below). !

We are currently looking for a full-time non-exempt Card Services Associate to join our team! In this role, you will complete a variety of tasks that support member service and operations for ATM and plastic card programs.

This position will work onsite at the Corporate Headquarters location in Springfield, Oregon. The Card Services Associate is only eligible for in office work arrangements. The successful candidate will need to be available to work Monday through Friday between the hours of 8am and 6:30pm.

Base Salary: The full salary range for the Card Services Associate position is $20.32 to $30.13 per hour, with new hires generally starting between $23.60 to $24.80 per hour, based on relevant knowledge, skills, education, and experience.

Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

(please see the position description for a comprehensive list)

• Assist internal and external members with inquiries about account transactions, disputes, errors, corrections, and research requests related to ATM and plastic card processing. Communicate corrections or adjustments clearly and accurately. Take action to resolve system errors that are discovered.
• Participate in daily processing tasks for designated payment channels within established guidelines and time frames which include, but is not limited to processing exceptions, file transmissions, transactions, and disputes.
• Complete daily balancing activity between SELCO and processors which includes posting to GLs, research, reconciliation, error correction, and resolving discrepancies.

(please see the position description for a comprehensive list)

• Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
• Ability to discover member needs to effectively cross-sell SELCO’s products and services.
• Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing).
• Ability to maintain a high degree of accuracy in handling transactions and negotiable instruments.

• High school diploma or equivalent; and
• At least one (1) year of experience in customer service or equivalent related experience; and
• At least six (6) months of financial institution or finance-related experience; and