Administrative Assistant & Rental Coordinator

Job Description:

Job Title:

Sales Admin/Rental Coordinator

Location:

Eugene, ORBase Pay Range: $22.00 - $25.00 per hour

Be the Friendly Face That Helps Change Lives At United Access, we believe mobility means freedom. Every day, we help individuals and families gain greater independence through wheelchair-accessible vehicles, mobility equipment, rentals, and adaptive solutions.

We're looking for a Sales Administrator / Rental Coordinator who enjoys helping people, thrives in a fast-paced environment, and takes pride in creating exceptional customer experiences. This role is perfect for someone who is organized, tech-savvy, compassionate, and passionate about making a positive impact.

When you join United Access, you're joining a team that genuinely cares about its customers and each other. We offer competitive pay, medical benefits, paid time off, a 401(k) with company match, and the opportunity to do meaningful work every day.

Bilingual candidates are encouraged to apply.

Why You'll Love This Role As our Sales Administrator / Rental Coordinator, you'll be a key member of our team, supporting customers, coordinating rental vehicles, assisting with sales activities, and keeping daily operations running smoothly.

You'll often be the first person a customer meets or speaks with, making you an important part of delivering the warm, welcoming experience that sets United Access apart.

What Makes You a Great Fit?

You Put Customers First You enjoy helping people and creating a positive experience for everyone you interact with. Whether in person or over the phone, you listen carefully, communicate with empathy, and always look for ways to exceed expectations.

You're Organized and Detail-Oriented You enjoy managing multiple priorities and keeping things on track. Details matter to you, and you take pride in ensuring tasks are completed accurately and efficiently.

You're Comfortable with Technology You quickly learn new systems and enjoy using technology to stay organized. When faced with a challenge, you're resourceful and proactive in finding solutions.

You're a Team Player You enjoy supporting others and helping wherever needed. You work well with customers, sales teams, technicians, and leadership to achieve shared goals.

Key Responsibilities Customer Service & Administrative Support Welcome customers and create a positive first impression

Answer and manage incoming phone calls and customer inquiries

Build and maintain strong customer relationships

Maintain accurate customer records and account information

Process paperwork, payments, invoices, and daily transactions

Assist with cash handling, reconciliations, and record keeping

Rental Coordination Schedule and manage vehicle rentals

Prepare rental agreements and collect payments

Process rental returns and close rental transactions

Assist with occasional rental vehicle deliveries

Clean and prep the rental vans for rent.

Sales Support Support sales staff with administrative and customer-facing activities

Assist customers with mobility equipment, scooter, and wheelchair lift inquiries

Conduct customer follow-up and outreach activities

Help drive a seamless customer experience throughout the sales process

Operations Support Process vehicle titles, registrations, warranties, and DMV-related documentation

Register warranties for mobility equipment installations

Manage customer files and documentation

Support inventory tracking and ordering processes

Assist with special projects and additional administrative duties as needed

Qualifications Required High  School Diploma or GEDValid driver's license3+ years of customer service experience in a fast-paced environment

Strong verbal and written communication skills

Experience working with CRM systems and customer records

Ability to manage multiple tasks and priorities simultaneously

Strong attention to detail and organizational skills

Preferred

Experience in a medical office, dealership, or service environment

Microsoft Word and Excel proficiency

Cash handling and accounting reconciliation experience

Inventory management experience

Bilingual skills

Benefits

Medical, Dental, and Vision Insurance
401(k) with Company Match Paid Time Off and Paid Holidays Career Growth Opportunities Supportive Team Environment Meaningful, Mission-Driven Work About United Access United Access is a leading provider of wheelchair-accessible vehicles, adaptive driving equipment, mobility rentals, and accessibility solutions. Our mission is to help people live more independent lives through exceptional…