Director of Patient Observation

The incumbent’s primary responsibility is the overall management and operational leadership of an assigned Hospital Patient Observation Assistants Department, or multiple departments, ensuring patient safety, regulatory compliance, and high quality service delivery. This role provides strategic and hands on oversight of daily operations, staffing, financial performance, and departmental standards while leading supervisors and frontline associates.

Specific responsibilities include scheduling and directing all department personnel, establishing and enforcing work standards, conducting audits and evaluations, managing budgets and expenses, troubleshooting and problem solving, training and developing leaders and staff, maintaining strong client and nursing relationships, and executing special projects as requested.

The purpose of this role is to ensure safe, efficient, and cost effective patient observation services while fostering a culture of accountability, professionalism, and operational excellence.

What we look for in an Director of POA:

• Plan, organize, direct, coordinate, and supervise all functions and activities of the Patient Observation Assistants department
• Lead staff selection, interviewing, hiring, onboarding, and performance management processes
• Schedule staff, manage days off, holidays, and vacations, ensuring coverage aligns with hours and position control
• Assign personnel to established work areas and maintain appropriate staffing levels to support patient safety
• Establish work standards, workflows, and departmental procedures
• Conduct routine quality assurance checks and audits to ensure patient safety and service standards are met
• Ensure staff receive proper orientation, initial training, certifications, and ongoing education
• Provide coaching, guidance, and motivation to supervisors and associates to maximize performance
• Discipline associates according to progressive disciplinary guidelines and conduct follow up investigations and documentation
• Prepare performance evaluations, disciplinary actions, and variance reports as required
• Maintain effective working relationships and communication with Nursing leadership, hospital administration, and clients
• Ensure compliance with hospital policies, regulatory agencies, and safety standards
• Control expenses within area of responsibility and monitor labor, supplies, and equipment utilization
• Develop and manage departmental operating budgets and ensure cost effective operations
• Evaluate and justify supply, equipment, and staffing needs
• Maintain required records, reports, and statistics for administrative and regulatory purposes
• Lead department initiatives aligned with hospital goals and objectives
• Troubleshoot operational issues and implement corrective action plans
• Demonstrate and promote Company culture, values, and management philosophy
• Provide leadership presence through hands on engagement and visibility within the department
• Demonstrate quality leadership in achieving performance plans and service excellence

Qualifications:

• Four-year college degree or equivalent work experience
• High school diploma, GED or equivalent required. Two to four years supervisory experience in EVS or service-related field with high customer/client contact required
• Flexibility to work some differing shifts.
• Proficient in the use of Windows based office software.
• CPR AED or basic life support healthcare provider (BLS-HCP) certification required.*

* Training and certifications required for this role, including BLS/CPR, will be provided by Xanitos.

Xanitos understands the importance of you and your family’s health and wellbeing, as well as your financial future. With that in mind, we take pride in the variety of benefit…