Senior Manager, Customer Repair & AI Automation
Listed on 2026-11-05
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Management
AI Business & Operations
Lumen is seeking a Senior Manager to lead the Strategic Engagement and Response Team (SERT) within Enterprise Repair. You will own executive escalations, drive cross-functional programs, and manage automation and AI initiatives that improve touchless resolutions and customer experience.
You will collaborate with Engineering, NOC, Provisioning, Sales and senior leaders to deliver on roadmap milestones, pursue continuous improvement, and provide regular executive updates on progress and ROI.
We are currently recruiting a Senior Manager, Customer Repair & AI Automation for our team in Salem, OR, United States.
The Senior Manager, Customer Repair & AI Automation role at Lumen is now open for applications in Salem, OR, United States.
Join us at Lumen as our next Senior Manager, Customer Repair & AI Automation in Salem, OR, United States.
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