Receptionist, Administrative​/Clerical

Front Office Receptionist – Goodlettsville, TN

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We are dedicated to a high‑performing, connected culture where everyone feels like they belong.

We strive to continuously improve our business through Block Next, a multi‑year roadmap focused on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and want to make a meaningful difference, our door is always open.

Helping others is what we do best here. As a seasonal Client Service Professional/Receptionist, you will inspire people to make confident, informed decisions about their lives, careers, and money. You will build client relationships that grow stronger each year and focus on wow‑ing clients now and in the future.

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best‑suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all client needs have been met during service, both in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Ability to work a flexible schedule and/or in multiple locations.
• Sales/marketing experience.

• Experience working in a fast‑paced environment.
• Previous customer‑service experience.
• Ability to multi‑task.
• Strong organizational and time‑management skills.
• Computer proficiency with Microsoft Office.

• Employee Assistance Program with Health Advocate.
• Well‑being program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and employee stock purchase plan (eligible).
• Eligibility for other benefits.

We remain committed to building a connected culture where trust, care, and connections guide how we work together. Your colleagues are dedicated to helping each other grow and support one another.

H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.