Desktop Support

Job Description

Insight Global is looking for a motivated Desktop Support Technician to provide day-to-day technical assistance for one of our clients in Springfield, TN. In this role, you will be the first point of contact for troubleshooting hardware, software, and network issues. You’ll handle service requests, resolve incidents, and elevate complex problems when necessary. A typical day involves responding to tickets, setting up new workstations, assisting with application installations, maintaining peripheral devices, and ensuring employees can work productively with minimal downtime.

You’ll also contribute to documentation, help improve support processes, and deliver excellent customer service in every interaction

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Skills and Requirements

1–3 years of experience in desktop support, help desk, or IT support roles

Strong knowledge of Windows and macOS operating systems

Familiarity with Microsoft Office 365 and common business applications

Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)

Experience troubleshooting hardware (PCs, laptops, printers, peripherals)

Ability to prioritize and manage multiple tickets in a help desk system

Excellent communication and customer service skills Experience with Active Directory (user accounts, group policies, password resets)

Exposure to mobile device management (MDM) tools and endpoint security solutions

Knowledge of imaging tools and automated deployment solutions

Familiarity with ITIL practices and ticketing systems (Service Now, Jira, etc.)