Site Systems Engineer; Springfield, Tennessee

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Full Time MGH Salary 2535 POWELL AVE NASHVILLE TN, NASHVILLE, TN, US

Position Summary

The Site Systems Engineer serves as the primary IT resource for the Springfield, Tennessee location, providing a combination of infrastructure engineering, systems administration, and end-user support. This role supports VMware, Microsoft 365, Intune, networking, backup and recovery, and day-to-day IT operations while partnering with the broader IT Infrastructure team on strategic projects and technology initiatives.

The ideal candidate possesses 3-5 years of progressive IT experience and enjoys balancing infrastructure administration with hands‑on user support. This role requires strong technical expertise, excellent customer service skills, and the ability to work independently in a highly visible onsite IT position.

This position operates as part of a larger IT Infrastructure team primarily based at the company's headquarters in Huntersville, North Carolina and requires periodic travel for collaboration, planning, training, and project activities.

Key Responsibilities

• Deploy, configure, and maintain VMware vSphere environments.
• Manage ESXi hosts, virtual machines, storage, clustering, and performance optimization.
• Administer and support Dell Power Edge server infrastructure, including firmware updates, hardware lifecycle management, monitoring, and troubleshooting.
• Support Windows Server and Azure Virtual Machine environments.
• Perform operating system patching and maintenance for on-premises servers and Azure Virtual Machines.
• Support server lifecycle management, upgrades, migrations, patching, and decommissioning.
• Monitor and maintain storage systems supporting virtualization workloads.
• Administer and support UPS infrastructure, including monitoring, alerting, battery replacement planning, and graceful shutdown integration.
• Maintain server room and network closet equipment to ensure reliability and availability.
• Monitor infrastructure performance and proactively resolve issues.
• Assist with infrastructure planning, modernization, business continuity, and disaster recovery initiatives.
• Administer and support Microsoft 365 services, including:
  • Microsoft Teams
  • Exchange Online
  • SharePoint Online
  • One Drive for Business
  • Microsoft Entra
• Administer Microsoft Intune endpoint management solutions.
• Manage device compliance policies, configuration profiles, application deployment, and endpoint configurations.
• Deploy and support Windows Autopilot provisioning and endpoint lifecycle management.
• Support user onboarding, offboarding, licensing, and account administration.
• Administer and troubleshoot Microsoft 365 services, endpoint management solutions, and user access issues.

Network Administration

• Support and troubleshoot Fortinet infrastructure, including Forti Gate firewalls, Forti Switches, and FortiAP wireless solutions.
• Support Cradlepoint routers and cellular connectivity solutions.
• Troubleshoot WAN, VPN, LTE/5G, wireless, and site connectivity issues.
• Assist with network upgrades and infrastructure projects across multiple locations.
• Maintain network documentation and participate in infrastructure improvements.
• Collaborate with vendors and other IT team members to resolve network and connectivity issues.
• Support IDF/MDF infrastructure, structured cabling, rack equipment, fiber connectivity, and environmental monitoring systems.

Backup & Disaster Recovery

• Administer and support Veeam Backup & Recovery environments.
• Administer and support Azure Backup services for cloud workloads.
• Monitor backup jobs and perform restore operations.
• Conduct…