Front of House Director

Come be a part of the VERY FIRST Springfield, TN Chick-fil-A Team - Opening late 2023!

We are looking for top talent that is passionate about serving our guests, growing the business, and making a difference in the Springfield community. If this sounds like you, we'd love to meet you!

Reports to: Executive Director

Opportunity:

We are looking for a Front of House Director (Drive-thru and Dining Room) to join our team at Chick-fil-A Tom Austin Hwy.

The right candidate for this role will be passionate about providing guests an outstanding experience as well as developing and supporting team members.

The FOH Director plays a major role in setting the culture of our restaurant. This leader puts ideas into action across all success factors that drive the store towards our vision. Always focus on continuous improvement in a LEAN environment and development of people, processes and effective communication.

Your Impact:

People

• Assist in hiring process of new FOH Team Members
• Set team goals, share the score visually and celebrate the wins
• Identify potential leaders and help them develop and grow both Operationally and Relationally
• Communicate effectively, share ideas, & take a positive approach to all situations
• Create a LEAN culture and mindset and encourage 2 second improvements to be shared daily
• Hold FOH team members accountable to all policy standards, for example timeliness, grooming, cell phones, uniforms etc.
• Train and develop Team Members in all areas and systems, work with Training Director for areas of focus.
• Provide both formal and informal feedback to team on an ongoing basis
• Schedule 30, 60 and 90day feedback sessions with New Hires - include the Training Director in the meetings
• Hold weekly one on ones with AM and PM FOH Leadership
• Schedule bi-weekly Shift Lead meetings
• Ensure Disciplinary action is given fairly and consistently
• Send out Monthly Employee Meal Benefit Amount

Quality & Customer Experience

• Ensure we are executing proper procedures in order taking, hospitality behaviors, speed and accuracy and provide ongoing feedback to TM and TD
• Protect the customer experience by ensuring packaging, food presentation and quality meets or exceeds Chick-fil-A standards
• Ensure FOH consistently and systematically meets cleanliness standards (Front Counter, Dining Room, Rest Rooms, etc.)
• Ensure Drive-thru customer satisfaction and accuracy
• Partner with BOH Director to execute Lean Chicken Entrée at all times
• Use RQA, ROE and CEM findings to ensure consistency and quality of products and behaviors. Address areas of improvement immediately. Work with Training Director to address problems and create and action list.
• Maintain a Culture of Food Safety
• Maintain a clean and organized environment
• Ensure FOH Inventory is organized properly
• Partner with TD to execute training and roll-out of new products
• Assess current systems and implement ideas for improvement

Sales & Brand Growth

• Ensure speed and quality of food to retain customers
• Set goals for Drive-thru car count ensuring efficiency and accuracy
• Work with Catering Director on execution of catering orders and systems
• Assist with outside events as needed
• Train on Suggestive Selling behaviors with FOH team members, including upselling to Large, New menu items etc
• Financial Return
• Own Food Cost results for desserts and sauces
• Labor Scheduling – own labor percentage and productivity. Train Managers on Labor Scheduling procedures, how to increase productivity, put "aces in their places", appropriate times to send people home, etc.
• Equipment Repair & Maintenance – Utilize Facilities page on @CFA
  - Ensure FOH equipment maintenance is completed, become familiar with process for damaged equipment
• Execute LEAN in all areas, encouraging…