Automotive Service Advisor

Join to apply for the Automotive Service Advisor role at Sheehy Auto Stores
.

This role focuses on delivering exceptional customer service within the automotive service department. Your compensation will reflect your experience and performance.

$50,000.00/yr – $/yr

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, and Richmond. We pride ourselves on building a team of experienced and new professionals who share a passion for achieving excellence.

• Health, Vision, and Dental Insurance
• Paid Maternity & Paternity after one year of employment
• Paid Training
• Career Advancement
• 401(k) and profit sharing
• Compensation based on experience and performance: $50K up to $200K!

• Greet service department customers promptly and courteously.
• Listen to each customer and translate repair needs to technicians.
• Present recommended and additional services using low‑pressure, high‑integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of all problems and potential issues.
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards.

• Previous experience as a Service Advisor is preferred.
• Proficiency with Reynolds & Reynolds or a similar DMS system is preferred.
• Strong customer communication skills, both in‑person and over the phone.
• Strong organizational skills.
• Ability to work in a fast‑paced environment with limited supervision.
• Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property.
• Authorized to work in the USA.
• Ability to pass a pre‑employment background check, Motor Vehicle Record Check, and drug screening.
• Must have a valid driver's license.

Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, or any other classification protected by applicable federal, state, or local laws.

Sheehy Auto Stores is an Equal Employment Opportunity Employer.