Senior Manager, Client Acquisition

Location

Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, , IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI

The Senior Manager, Client Acquisition is responsible for managing a team of Upper Mid-Market Account Executives. They will focus on weekly pipeline reviews to ensure accurate forecasting and quota achievement as well as monitoring activity and output for the AE team. They will work closely with the Director of Client Acquisition team to provide tools and resources to be successful and bring on new merchants who fit Ship Bob’s Ideal Client Profile.

They will also collaborate cross‑functionally to push a steady stream of new customers and benefit existing customers. This role reports to the Director, Client Acquisition.

• Conduct weekly pipeline reviews, tracking team performance.
• Update forecasting weekly for large accounts and the team’s run rate to quota.
• Monitor Salesforce reports and dashboards to ensure strong activity levels and pipeline health and take action to address gaps.
• Coach and support Account Executives through regular 1:1s, call reviews, and real‑time deal strategy, actively advising on or joining high‑priority sales motions to help close key opportunities.
• Collaborate closely with the Director of Client Acquisition and VP of North America Sales to implement sales tactics that spur pipeline generation, improve close rates, and support revenue growth.
• Work with Sales Enablement to foster growth in the sales process and Ship Bob product and operations knowledge.
• Foster a cross‑functional feedback loop with Operations and Product teams to share merchant feedback and support continuous product and service improvement.
• Identify and implement improvements to sales workflows to inspire efficiency, shorten the sales cycle, and increase conversion rates for merchants who fit our Ideal Customer Profile.
• Own performance management, including regular performance reviews and development planning for team members.
• Stay informed on competitors and coach Account Executives on how to effectively position Ship Bob’s value against alternative solutions.
• Support hiring and onboarding of new Account Executives and participate in mentorship programs to build a solid and scalable sales culture.
• Additional duties and responsibilities as necessary.

• Minimum of 6 years of progressive sales leadership experience, with a strong focus on building, coaching, and scaling high‑performing teams responsible for new client acquisition.
• Demonstrated success driving net‑new revenue growth as a sales leader and former top‑performing seller; experience within the eCommerce, logistics, supply chain, or fulfillment industries strongly preferred.
• Culture carrier and influential leader who can inspire, motivate, and elevate both direct reports and cross‑functional partners.
• High level of initiative with a ‘get it done’ mindset, strong ownership, and a collaborative approach to achieving success.
• Comfortable navigating ambiguity and embracing change, including learning from failures and using them to drive improvement.
• Proactive in giving and receiving feedback, partnering closely across the sales organization to optimize processes, enhance playbooks, and strengthen the overall client acquisition motion.

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

The work we do at Ship Bob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results‑driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Ship Bob is a leading global supply chain and fulfillment technology…