WGL- Operations Clerk

WGL
- Operations Clerk

Washington Gas – Union:
Yes
Bargaining Unit/Local:
Office & Professional Employees International Union (AFL‑CIO) Local 2
Rate Classification:
Grade 4A – $24.82 per hour, per the Collective Bargaining Agreement
Number of Positions Available: 1

Washington Gas is seeking an Operations Clerk to support our Operations Dispatch and System O&M field crews. In this role, you will research, process, and document work activities to ensure compliance, while providing critical information internally and externally to support smooth operations and excellent customer service. You’ll assist with dispatching during emergencies, maintain logs, prioritize tasks, and handle multiple responsibilities in a fast‑paced environment.

This position may occasionally require temporary reassignment to higher‑graded duties as needed. As a safety‑sensitive role, adherence to all safety‑related policies is essential.

• Receive, code, process, verify, and maintain accurate and complete records on work activities generated by customers, one‑call center, other departments and field crews.
• Communicate with government jurisdictions, emergency services personnel, media representatives, field personnel and customers to provide information necessary to control emergency situations.
• Responsible for accuracy and completeness of various workload logs for compliance documentation, workload planning and internal/external notifications.
• Participate in the training of new Operations Dispatch employees as needed.
• Provide research for decision making during emergencies by utilizing CAD, Small world and other manual and computer‑based record systems.
• Initiate and update CTS conditions and WMIS work requests.
• Respond to calls from customers, permit agencies, one‑call center, contractors, excavators and internal company sources regarding status of construction and maintenance activities.
• Initiate permit requests in the Web Portal and D.C. WEPS.
• Initiate permit process for construction and maintenance activities for both company and contract work and track progress for control; obtain verbal authorizations from various jurisdictions for emergency work activities and follow up with appropriate applications after the fact.
• Provide support to the Dispatch Specialist.
• Analyze leak orders originating from customers or System O&M field operations.
• Initiate and verify various work types that generate work requests.
• Manage timely phone calls.
• Create and dispatch orders in Click when necessary.
• Comply with company and department policies and demonstrate required behaviors as defined by the Operations Dispatch leadership team.
• Other duties as assigned.
• Shift work:
  Required.
• Use of personal vehicle:
  As required.

• High school diploma or GED.
• Twenty‑four (24) months experience within and in the Operations area.
• Familiarity with SAP, SMALL WORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred.
• Working knowledge of Microsoft Office products required.

• Entry level

• Full‑time

• Management and Manufacturing
• Utilities

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply. Current union members will receive priority on these vacancies, per the Collective Bargaining Agreement. The company offers a competitive pay structure, incentive bonus plans, holiday pay, 401(k) matching, medical, dental and vision coverage, paid time off (PTO) and other benefits.

All qualified applicants will receive consideration without regard to ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status, disability or any other characteristic protected by applicable law.

Alta Gas is a North American energy infrastructure company focused on owning and operating assets that provide affordable energy to customers. Alta Gas assets include Washington Gas/WGL, SEMCO, and Petrogas. The company serves approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities in four U.S. jurisdictions and two regulated natural gas storage utilities.

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