Commercial Service Manager

Commercial Service Manager at Capitol Boiler Works

Capitol Boiler Works, Inc. is a well-established mechanical contracting company offering true 24/7/365 service in all mechanical crafts. CBW serves the DC Metro area and parts of West Virginia and Delaware, with offices in Springfield, VA, Richmond, VA, Hebron MD, and Baltimore, MD. Our primary focus is commercial and industrial customers in the region, with a specialty in property management companies.

Capitol Boiler Works, Inc. is a privately held company serving the region since 1936.

Job Type Full‑time

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Dispatch technicians.
• Supply job packets to all appropriate technicians.
• Identify and resolve errors promptly.
• Distribute information to technicians and departments in a timely manner.
• Notify technicians of last‑minute changes via texting or phone calls.
• Assist company personnel as needed.
• Strong knowledge base of commercial equipment.
• Research and resolve problems and questions or properly refer them to the appropriate manager.
• Maintain the company’s professional reputation.
• Ensure work areas are organized, secure, and well maintained.
• Complete special projects as assigned.
• Attend meetings as required.
• Track and approve employee hours worked and employee time off for entry into the HRIS timekeeping system.
• Answer telephone calls during the work shift from field personnel reporting their hours worked.
• Must be connected to the HRIS system and available to take calls from field personnel for the entire shift.
• Verify field personnel work tickets have been received into the HRIS system and completed correctly; start and end times recorded, work tickets signed by customer, and materials used are included.
• Verify daily attendance and hours worked for all assigned field personnel.
• Record employee attendance information on digital timecards, such as attendance notes, attendance policy violations, and leave pay.
• Provide attendance/time‑card information to supervisors, fellow workers, and subordinates when required.
• Work with customers to provide detailed service information.
• Stay informed, keep up with, and apply the company policies and rules that affect timekeeping.
• Work directly with the payroll specialist to ensure accuracy of daily digital timecards for every employee.
• Use Microsoft Excel to compile and format attendance‑related reports.
• Additional duties or projects as assigned.

Requirements

EDUCATION AND EXPERIENCE

• High school education/G.E.D.
• Mechanical contracting background.
• Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, and other office procedures and terminology.
• Strong customer service background.

Language Skills

• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to effectively present information in a one‑on‑one setting to members of management and fellow employees.
• Ability to write legibly for form completion.

QUALIFICATION STANDARDS

• Ability to perform essential job functions consistently safely and successfully with ADA, FMLA, and other federal, state, and local standards/requirements.
• Ability to meet and maintain all qualitative and/or quantitative productivity standards.
• Ability to maintain reasonably regular and punctual attendance consistent with ADA, FMLA and other federal, state, and local standards/requirements.
• Compliance with all personnel policies and practices.
• Ability to comprehend and carry out safety-sensitive duties according to company policies, procedures, and safe work practices.
• Ability to perform simple cognitive tasks such as reasoning, planning, multitask, simple mathematics, and teamwork (able to handle conflict or disagreements appropriately).

Salary Description $100,000 - $135,000 per year depending upon experience.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Management and Manufacturing