Program​/Project Analyst II

Hive Group, a HUBZone-certified SDVOSB and multiple award-winning organization, delivers innovative solutions for complex, mission-critical federal programs. We are seeking a Program Project Analyst II (PPA II) to support our TSA Trusted Traveler & Credentialing (TTC) program.

In this role, personnel will provide mid-level business process analysis, operational support, analytical modeling, and process re-engineering across TSA's Trusted Traveler & Credentialing (TTC) programs. Working within divisions such as Program Execution, Program Operations, or Business Capabilities, the PPA II evaluates operational workflows, defines business requirements, identifies root causes/dependencies, and supports the delivery of enhanced business capabilities and process improvements.

This position operates on a hybrid work schedule based out of Annapolis Junction, MD and/or TSA Headquarters in Springfield, VA. Candidates must be available to work on-site at assigned government facilities at least one day per week, with additional on-site days as needed to support in-person collaboration, high-level meetings, and operational needs.

Key Responsibilities

• Business Process Analysis & Optimization:
  Research, map, and analyze current-state business processes, operational workflows, and system interactions to recommend optimizations and drive continuous improvement.
• Requirements Gathering & Documentation:
  Document, refine, validate, and manage functional, technical, reporting, and operational requirements for vetting, credentialing, and enrollment systems.
• Workflow & Data Modeling:
  Perform data management, statistical analysis, trend analysis, and root-cause evaluation to support operational performance tracking and leadership decision-making.
• Standard Operating Procedures (SOPs) & Knowledge Artifacts:
  Develop, maintain, and update SOPs, process maps, job aids, training materials, knowledge base articles, and user guides.
• Stakeholder & Governance Engagement:
  Assist with stakeholder intake, requirements prioritization (e.g., Business Requirements Prioritization Process), action item tracking, decision logs, and coordination across technical and operational teams.
• Reporting & Analytical Briefings:
  Prepare process maps, dashboards, white papers, issue summaries, and weekly status materials for division leadership and program stakeholders.

• Education:
  
  Bachelor’s degree in Business, Public Administration, Information Systems, or a related field.
• Experience:
  
  Minimum 5 years of relevant experience in business process re-engineering, workflow analysis, systems development support, or program management support.
• Suitability:
  Must pass and maintain TSA Personnel Security suitability requirements prior to performance kickoff.
• Strong experience in process mapping, workflow assessment, gap analysis, and business process re-engineering (BPR).
• Proficiency in requirements gathering, traceability, and backlog management; familiarity with toolsets such as IBM Engineering Workflow Management (EWM) or similar workflow systems is preferred.
• Excellent written and verbal communication skills for technical editing, documentation, and executive briefing preparation.
• Proficiency with Microsoft Office (Visio, Excel, Word, PowerPoint) and collaboration tools (SharePoint/iShare).

Compensation and Benefits

The estimated compensation range for this position is between $70,000 and $80,200 annually. Actual salary is determined by a variety of factors, including the candidate’s specialized skills, certifications, and years of experience.

Hive Group offers a competitive and comprehensive benefits package, including health insurance (medical, dental, vision), life and disability insurance, retirement contributions, paid leave,…