Branch Ambassador - Northern Va; Fairfax County Area

Full Time Branch Ambassador - Northern Va (Fairfax County Area)

Join to apply for the Full Time Branch Ambassador - Northern Va (Fairfax County Area) role at Capital One

Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around.

• Use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience.
• Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
• Resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.
• Adapt to our rapidly changing tech and financial environment, maintaining a growth mindset and a customer experience‑obsessed attitude.
• Support customers across all branch areas, from cash handling to rotating throughout the branch based on customer needs.
• Act as an expert, improving the overall retail customer experience with fewer handoffs.
• Showcase and educate customers on digital channels and products using branch laptops and iPads.
• Work collaboratively with a team of banking professionals, inspiring and being inspired by teammates.
• Research and answer customer inquiries, leveraging tools and channels to recommend appropriate solutions.
• Travel between branches in the assigned local area to support the assigned market.

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

• Associate’s degree
• 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• Alexandria, VA: $48,048 – $48,048 for Branch Ambassador
• Annandale, VA: $48,048 – $48,048 for Branch Ambassador
• Arlington, VA: $48,048 – $48,048 for Branch Ambassador
• Falls Church, VA: $48,048 – $48,048 for Branch Ambassador
• Springfield, VA: $48,048 – $48,048 for Branch Ambassador

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at Recruitin All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For questions about the recruiting process, please send an email to