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Event Manager / Planner Customer Service Rep

Concierge & Member Experience Manager

Job in Springfield, Fairfax County, Virginia, 22161, USA
Listing for: The St. James
Full Time position
Listed on 2026-01-05
Job specializations:
  • Customer Service/HelpDesk
    Event Manager / Planner, Customer Service Rep
  • Hospitality / Hotel / Catering
    Event Manager / Planner, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A premier sports and wellness destination in Springfield, VA, is seeking a Manager for Member and Guest Services. This Mid-Senior level role involves leading the concierge team to ensure high-quality service and handling guest relations efficiently. The ideal candidate will have a background in hospitality management, strong communication skills, and a commitment to superior customer service. Responsibilities include promoting teamwork across departments, addressing member concerns, and developing service standards.
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