WGL - Operations Clerk - Dispatch

As an Operations Dispatch team member, you’ll help keep field operations organized, accurate and responsive. You’ll support Operations Dispatch and System O&M field crews by researching, processing and documenting work activities, maintaining compliance records, and providing timely information to employees, external partners and customers.

As an Operations Dispatch team member, you’ll help keep field operations organized, accurate and responsive. You’ll support Operations Dispatch and System O&M field crews by researching, processing and documenting work activities, maintaining compliance records, and providing timely information to employees, external partners and customers.

You’ll also play an important role during emergency situations by supporting dispatch activities, researching information and communicating with field personnel, emergency services, government jurisdictions and other stakeholders.

This is a shift-work position and is considered safety sensitive and subject to applicable safety-related policies.

• Receive, code, process and verify work activities generated by customers, the one-call centre, internal departments and field crews.
• Create and dispatch work orders in Click when required.
• Initiate and verify work types that generate work requests.
• Initiate and update CTS conditions and WMIS work requests.
• Provide support to the Dispatch Specialist.
• Analyze leak orders originating from customers or System O&M field operations.
• Manage incoming and outgoing phone calls in a timely manner.

• Support Operations Dispatch activities during emergency situations.
• Research information needed for emergency decision-making using CAD, Small World, and other manual and computer-based record systems.
• Communicate with government jurisdictions, emergency services personnel, media representatives, field personnel and customers to provide information needed to help control emergency situations.
• Obtain verbal authorization from jurisdictions for emergency work and follow up with the required applications.

• Initiate permit requests through Web Portal and D.C. WEPS.
• Coordinate permit processes for company and contractor construction and maintenance work.
• Track permit progress and required approvals.
• Communicate with customers, permit agencies, the one-call center, contractors, excavators and internal teams regarding the status of construction and maintenance activities.

• Maintain accurate and complete records of work activities.
• Maintain workload logs for compliance documentation, workload planning and internal/external notifications.
• Ensure information and documentation are accurate and complete.
• Support the training of new Operations Dispatch employees as needed.
• Follow company and department policies and demonstrate behaviors established by Operations Dispatch leadership.
• Perform other duties as assigned.

• High School Diploma or GED.
• Twenty-four (24) months of experience within the Operations area.
• Working knowledge of Microsoft Office.
• Ability to work shifts.

• Familiarity with SAP, SMALL WORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred.

• Shift work:
  Required
• Personal vehicle:
  Required as needed
• Safety-sensitive position:
  Yes

Union:
Yes

Bargaining Unit/Local:
Office and Professional Employees International Union
- Local 2

Rate Classification:
Grade 4A- $25.57 per hour, per the Collective Bargaining Agreement

Number of Positions Available: 1

Please note that current union members will receive priority on these vacancies, per the…