Unified Communications Engineer

Overview

Job Title: Unified Communications Engineer

Location: Springfield, VA (also St. Louis, MO)

Eligibility: Candidates must possess an active TS/SCI and be willing to obtain a CI Poly

• Collaborate with customer management staff and management to coordinate and implement system level changes and activities, demonstrating the ability to make rational and objective judgments based on facts, information, and company procedures.
• Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering risks and alternatives. Take ownership of support issues and work towards successful resolution with customers.
• Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.
• Oversee the daily operations of approximately 8500 customer phones across multiple systems, ensuring efficient and reliable performance.
• Manage projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco Tele Presence Management Suite (TMS), VoIP deployment, and ongoing upgrades and improvements to existing systems.

• Expert-level understanding of Cisco Unified Communications design, architecture, requirements, and functions.
• Expert-level technical proficiency in Cisco Unified Communications system engineering and administration.
• Experience with various collaboration tools such as Microsoft Teams, Call Manager 14 or higher, with expert-level proficiency in utilizing Bulk Administration Templates and Tools.
• Coordinate with source data custodians to understand the data required for specific requirements.
• Expert-level proficiency in MS Excel and other data manipulation tools to logically sort, reference, analyze, and correlate data from multiple non-standard sources.
• Develop and execute detailed Standard Operating Procedures (SOPs) and documentation in the areas of Unified Communications Engineering.
• Conduct integration proof of concept testing as required.
• Provide weekly status reports to managers and stakeholders.
• Strong expertise in WAN network facilities and protocols.
• Demonstrated attention to detail and a logical approach to manipulating large data sets.
• Excellent interpersonal, oral, and written communication skills.

• Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education, technical training, or work/military experience.
• 8+ years of related systems engineering experience in Unified Communications.

Location:

Customer Site

US Citizenship Required