Emergency Client Service & Client Billing Supervisor

Pet Vet Care Centers' The Regional Veterinary Referral Center is currently seeking Emergency Client Service & Client Billing Supervisor to join their team!

At Pet Vet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide
, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

• Supports and adds value to an efficient organization dedicated to quality care and exceptional service. Performs a variety of clerical and customer service work in providing support to the hospital.

• Offers owners and potential owners a warm and friendly greeting in person or on the phone; answers their questions
• Provide top notch customer service
• Maintain a professional appearance (clothes and attitude)
• Maintains clean exam rooms and lobby
• Identify and work compassionately with clients in various emotional states
• Responds to inquiries about the range of services the practice provides and the species it treats; refers to appropriate department/staff member as needed
• Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems
• Recognizes the symptoms of pet(s) and owners in crisis; handles basic medical emergencies appropriately
• Assists owners when picking up medications, ashes or special dietary products; answers questions
• Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports
• Highly skilled at typing and editing a variety of correspondence, reports, memoranda, and other material ensuring accuracy
• Process disposition records and corrects any errors found
• Maintains professional in writing for responding to emails or documenting in database
• Handles Client Billing and Accounts Receivable
• Processes Care Credit and Scratchpay Records
• Checks EOD for errors and corrects within client database
• Performs cashiering duties; processes refunds, returns and credits as needed
• Organizes and processes all payment plans
• Processes billing statements and collections
• May weigh pets when they come in for exams, procedures, etc.
• Processes faxes
• Shows up for work regularly; full time presence at work is essential for every shift
• Obtain previous records from other facilities and adds to patient chart
• Able to learn basic veterinary medicine terminology
• Be able to multi-task efficiently
• May take medication refill requests and messages for doctors
• Able to use Windows based computer systems, word processing, email, web search and other skills needed to use software.
• Able to reconcile the drawer and complete end of day duties at the close of the day
• Performs other duties as assigned by Hospital Manager and Medical Director

• Customer Service :
  Displays a desire to provide outstanding services and exceed customer expectations
• Communication :
  Uses effective and appropriate methods of interacting with others
• Energy and Productivity :
  Completes tasks quickly and thoroughly without prompting
• Flexibility and Multi-tasking :
  Adapts easily to changing demands and manages multiple priorities effectively
• Administrative Ability :
  Uses appropriate administrative and clerical procedures and systems for managing office work.
• Dependability :
  Demonstrates responsibility in completing all job tasks
• Team orientation :
  Works cooperatively with the team to address tasks and accomplish goals
• Organization and Attention to Detail :
  Monitors and reviews information thoroughly and maintains an organized system for all documents
• Time Management :
  Manages time and prioritizes work tasks effectively

• High school diploma or GED
• Previous experience with Client billing, High Quality Customer Service Skill Set, Previous Leadership position
• May consider an equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures such as alphabetizing files and records
• Ability to provide great customer service in a courteous, prompt, and efficient manner
• Ability to perform cashier duties accurately
• Ability to multitask and pay close attention to details
• Cornerstone experience preferred
• Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking
• May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying…