Member Experience Associate SH-OC

To be responsible for the seamless, daily operations of the front office of the Health Information Management Department at our Medical Office Buildings by responding to basic, simple and quick health information and member experience inquires and requests and to provide a high quality member experience. Escalates more complex inquires and request to the appropriate departments.

• Ensures that all protected health information is processed in accordance with regional, national, state and federal regulations.
• Works closely with internal/external customers to meet their health information management needs as it relates to release of protective health information via paper and electronic media.
• Has a solid knowledge/understanding of HIPPA privacy and security issues as it relates to release of information, and/or other regulations related to protective health information.
• Reviews release requests for appropriateness and validate the authorization by photo identification.
• Serves as inter and intra department resource for the other staff members, answering questions and providing instructions as necessary.
• Monitors printers for incoming documentation and process paper work in a timely manner.
• Collects loose filing/scan documents from clinical area twice daily, ensuring that a medical record number is placed on each document.
• Opens departmental mail and sorts; forwards mail appropriately to document preparation station or other clinical units, as necessary.
• Verifies patient identity and process same day Release of Information Request via KP Health Connect EMR.
• Requests patient charts by accessing the appropriate system.
• Responds to inquiries from patients and staff members and instructs them in the appropriate methods for requesting records. Enters data into disclosure accounting system in accordance with HIPAA standards.
• Completes payment handling tasks as assigned, which may consist of collecting credit card information, handling checks received by mail and posting payments in the ROI module.
• Corrects errors and incomplete information on forms as necessary when requested by a supervisor or physician.
• Completes simple forms as set forth on the MEA Approved Forms list, maintained by the HIMS Department.
• Run delinquency report from Health Connect and resolves open items on that report with physicians in the assigned MOB.

To be responsible for the seamless, daily operations of the front office of the Health Information Management Department at our Medical Office Buildings by responding to basic, simple and quick health information and member experience inquires and requests and to provide a high quality member experience. Escalates more complex inquires and request to the appropriate departments.

• Ensures that all protected health information is processed in accordance with regional, national, state and federal regulations.
• Works closely with internal/external customers to meet their health information management needs as it relates to release of protective health information via paper and electronic media.
• Has a solid knowledge/understanding of HIPPA privacy and security issues as it relates to release of information, and/or other regulations related to protective health information.
• Reviews release requests for appropriateness and validate the authorization by photo identification.
• Serves as inter and intra department resource for the other staff members, answering questions and providing instructions as necessary.
• Monitors printers for incoming documentation and process paper work in a timely manner.
• Collects loose filing/scan documents from clinical area twice daily, ensuring that a medical record number is placed on each document.
• Opens departmental mail and sorts; forwards mail appropriately to document preparation station or other clinical units, as necessary.
• Verifies patient identity and process same day Release of Information Request via KP Health Connect EMR.
• Requests patient charts by accessing the appropriate system.
• Responds to inquiries from patients and staff members and instructs them in the appropriate methods for requesting records. Enters data into disclosure accounting system in accordance with HIPAA standards.
• Completes payment handling tasks as assigned, which may consist of collecting credit card information, handling checks received by mail and posting payments in the ROI module.
• Corrects errors…