IT Support Specialist

About Us: At RELI Group, our work is grounded in purpose. We partner with government agencies to solve complex challenges, improve public health, strengthen national security, and make government services more effective and efficient. Our team of over 500 professionals brings deep expertise and a shared commitment to delivering meaningful outcomes. Behind every solution is a group of experts who care deeply about impact-whether we're supporting data-driven decisions, modernizing systems or safeguarding critical programs.

The IT Support Specialist provides technical and logistical support for Federal and contractor personnel, including onboarding, equipment setup, network access, and workspace coordination. This role manages IT service requests, assists with asset inventory and documentation, supports space planning and office moves, and helps maintain printer and supply inventories to ensure efficient daily operations.

• Provide support for Federal and contractor employee on-board, transfer and off-board to include coordinating Information Technology (IT) equipment delivery, set-up and network access, coordinating and preparing seating assignments, processing requests for office/cubicle moves and physical access for the employees.
• Assist with monitoring and tracking IT POC & Logistics mailbox requests per procedures, and acknowledging, processing, following-up, providing status updates and closing out customer requests for IT printer supplies/maintenance, IT equipment hardware, software and peripherals, monthly wireless refreshes, mailbox creation and increases, bridge lines, Secure Video Teleconference (VTC) set-up, space and other HQ and TSIF Customer Service and facilities related requests handled by ITPOCs.
  
  Assist with escalation of requests to appropriate APM and IT partners.
• Assist with maintaining IT asset inventory information and documentation. Ensure updated information and documentation is accurate, complete, and logged/uploaded into internal APM databases as well as in TSA's property management system of record. Assist with annual IT Asset Inventory and reconciliation of records documenting the location for all accountable IT assets.
• Assist with HQ and TSIF Customer Service support activities to include collecting and delivering parking permits, coordinating/distributing bulk paper supplies to copier/printer areas, organizing areas, coordinating office/cubicle moves and supporting administrative activities associated with minor construction and space re-modification projects.
• Assist with Space Planning efforts by tracking and maintaining office-wide seating requirements and space allocations. Provide bi-weekly floor plans updates for HQ and TSIF spaces and upload them to the iShare home page. Provide floor plan plotter copies for leadership when requested. Assist with space planning and move-related activities in support of optimizing the current TSIF and HQ spaces.
• Assist with monitoring printer and office supply inventories, notifying federal leads when inventory thresholds are met. Assist with ensuring printers/copiers are operable by replacing ink/toner cartridges and coordinating IT repairs and replacements, when needed.

• Bachelors Degree in Information Technology, Computer Science, or a related field required
• Must be able to be onsite in Springfield, VA 5 days per week
• 1-3 years of experience providing IT or technical support in a professional or government environment
• Must be able to obtain and maintain a Public Trust or equivalent security clearance
• Knowledge of computer hardware, software, and network troubleshooting
• Experience managing IT assets and maintaining inventory records
• Familiarity with Microsoft Office 365, Active Directory, and Service Now (or similar ticketing systems)
• Strong organizational skills with the ability to manage multiple requests and priorities
• Proficiency in maintaining documentation, tracking requests, and updating databases
• Experience coordinating office moves, workspace setups, or space planning is a plus
• Excellent customer service and communication skills
• Detail-oriented and proactive in problem-solving

EEO

Employer:

RELI Group is…