Systems Engineer

Systems Engineer

The Systems Engineer is responsible for implementing high‑quality technology solutions that meet business requirements. Supports planning, design, and implementation for data center infrastructure, systems infrastructure, and networking infrastructure. Supports the development of network systems as‑built documentation and executes hardware/software lifecycle management, including evaluation of products, recommendations for acquisition of new products, and decommissioning of obsolete products. Evaluates change requests that specifically impact the production system.

The Systems Engineer may also supervise, coordinate, and/or perform additions and changes to network hardware and operating systems, including investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software. Provides direct support in day‑to‑day operations on network hardware and operating systems, including evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems.

Troubleshoots at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices at the logical level using communication protocols. Participates in planning, design, technical review, and implementation for new network infrastructure hardware and network operating systems for voice and data communication networks. Maintains network infrastructure standards, including network communication protocols such as TCP/IP.

Provides technical consultation, training, and support to IT staff as designated by the government. Diagnoses and resolves complex communication problems.

• Expert understanding of solutioning (i.e., research, analysis, and best practices)
• Expert understanding of distributed systems and both hybrid and cloud native computing
• Proficient in Operating Systems:
  Linux and Windows
• Proficient with software automation such as Ansible, Chef, or Puppet
• Advanced understanding of AWS cloud computing and proficient in AWS offerings (e.g., CLI, EC2, EBS, S3, VPC, Cloud Watch)
• Advanced understanding of virtualization, both using virtual machines and microservices with containers
• Advanced understanding of infrastructure management, including resource optimization, load balancing techniques, and database tuning
• Knowledge to identify changes to optimize system performance
• Knowledge to troubleshoot production problems related to system infrastructure and software applications
• Knowledge to diagnose and resolve complex system problems, including ability to analyze system logs, metrics, and telemetry data to identify bottlenecks and inefficiencies
• Experience with central authentication (LDAP/AD) and security
• Knowledge of protocols such as GRE, HTTPS, IP, IPSec, SSH, TCP, UDP, TLS, etc.
• Familiarity with Agile development, deployment concepts, methodologies, and tools
• Exceptional communication skills – ability to communicate well with leadership and technical teams

• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Provide Level‑2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
• Provide cost analyses and execute business case analyses to help the customer make decisions on hardware/software, infrastructure, and data center support
• Communicate with vendors and other IT personnel for problem resolution

• Bachelor’s degree or higher and 10 years of experience

• None

• Candidate must be eligible to qualify for a DHS Entry of Duty background investigation followed by DHS Public Trust Clearance approval

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